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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Neuromodulation and Pelvic Health products, with strong analytical skills and the ability to troubleshoot complex technical issues. Proficient in maintaining documentation and training stakeholders while ensuring effective communication across diverse regions.
Highest-signal resume keywords
Technical SupportMedical Device ExperienceFluency In English And DutchServiceNow ExperienceAnalytical And Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Biomedical EngineeringElectrical EngineeringMechanical EngineeringTechnical TroubleshootingDevice Functionality EvaluationContinuous Improvement Analysis
Soft Skills
Strong Communication SkillsCustomer Service Orientation
Tools & Technologies
ServiceNowSalesforce
Industry Keywords
NeuromodulationPelvic HealthOperating Room EnvironmentClinical SupportTechnical Liaison
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide remote technical support by phone and email for Neuromodulation and Pelvic Health operating units
- Evaluate device functionality and provide device application advice
- Troubleshoot technical issues and initiate required escalations
- Provide world-class technical support to customers
- Serve as a technical liaison between stakeholders and the strategic operating unit in the USA
- Maintain in-depth knowledge of relevant products
- Participate in rotating on-call availability between 7 AM and 7 PM
- Perform technical activities requiring considerable judgment and potentially own projects
- Ensure documentation and system entries are complete
- Provide training to internal and external customers
- Support clinical and technical product inquiries for Europe, the Middle East, and Africa
Requirements
What you’ll need- Bachelor’s or master’s degree in biomedical, electrical, or mechanical engineering, or a health-related degree with demonstrated technical skills
- Fluency in English and Dutch is required
- Fluency in French, Spanish, Italian, or German is an advantage
- Strong analytical and problem-solving skills
- In-depth experience with medical devices preferred
- Understanding of operating room environment and workflows preferred
- Experience with ServiceNow or Salesforce preferred
- Experience analyzing technical issues and processes for continuous improvement preferred
Benefits
Comp & perks- Flexible Benefits Package
- Competitive compensation plans
- Short-term incentive called the Medtronic Incentive Plan (MIP)
- Flexible Work Arrangement