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Medtronic

Associate Technical Service Specialist, Electrophysiology Technologies

Medtronic

. Provide in-house technical support for Medtronic’s Electrophysiology Technologies portfolio .

Posted 10/7/2026full-timeMounds View • Minnesota • United StatesMid-Level💰 $53,600 - $80,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for medical devices, particularly in troubleshooting hardware and software issues. Capable of collaborating with cross-functional teams to enhance customer experience and contribute to product development.

Highest-signal resume keywords
Technical Support ExperienceMedical Device KnowledgeTroubleshooting SkillsCustomer Service SkillsNetworked Computer Environments

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportTroubleshootingPC/Desktop SupportNetwork EnvironmentsOperating SystemsAblation System KnowledgeInstallation SupportSoftware TrainingConflict ManagementDocumentation
Soft Skills
CollaborationCommunicationProblem-SolvingCustomer InteractionTeamwork
Tools & Technologies
Help Desk SoftwareTechnical Support Call CenterTracking LogsClinical Support ToolsService Support Plans
Industry Keywords
MedTechHealthcareLife SciencesClinical SettingElectrophysiology Technologies

Tech Stack

Tools & technologies
Unix

About the role

Key responsibilities & impact
  • Provide in-house technical support for Medtronic’s Electrophysiology Technologies portfolio
  • Serve customers and field staff regarding products such as the Affera™ Ablation System
  • Troubleshoot hardware and software issues through a Technical Support call center/help desk
  • Support time-sensitive situations during live procedures and outside clinical settings
  • Document all customer interactions accurately
  • Drive timely follow-up and use support-case insights to inform cross-functional teams
  • Represent the Voice of the Customer and contribute feedback to continuous improvement and new product development
  • Resolve telephone-originated technical problems
  • Resolve installation, usage, and customer training issues for software and hardware products
  • Collaborate with technical, sales, customer service, and marketing staff on recurring product issues
  • Support PC, server, or mainframe applications and hardware
  • Answer questions about system procedures, online transactions, system status, and downtime procedures
  • Interact with network services, software engineering, and application development to restore service or identify problems
  • Maintain troubleshooting tracking logs and ensure timely resolution
  • Recommend system modifications to reduce user problems
  • Participate in project and process teams, providing technical and clinical insight
  • Assist with Service Support Plans for new product development
  • Provide educational, service, marketing, and business support as needed

Requirements

What you’ll need
  • High School Diploma (or equivalent) AND 4+ years experience OR Associate’s Degree AND 2+ years experience OR Bachelor’s Degree
  • Must reside within commuting distance of Mounds View, Minnesota
  • 2+ years of work experience in a clinical/technical setting preferred
  • Technical or related experience in medical devices, MedTech, healthcare, life sciences, or relevant industries preferred
  • Experience in networked computer environments and operating systems; DOS and UNIX preferred
  • Solid aptitude for PC/Desktop support
  • Prior technical service, support, and training experience preferred
  • Experience in conflict management preferred
  • Willingness to troubleshoot collaboratively in a team environment
  • For baccalaureate degrees earned outside the United States, degree must satisfy 8 C.F.R. § 214.2(h)(4)(iii)(A)
  • Unrestricted U.S. work authorization required at hire and throughout employment; sponsorship unavailable below Principal level
  • Ability to work Monday-Friday schedules between 7 a.m. and 4 p.m. CST, including occasional on-call shifts
  • Ability to attend 100% onsite training in Mounds View for 3-6 months
  • Ability to access campus on short notice

Benefits

Comp & perks
  • Annual bonus: Target of 5%
  • 4 weeks paid time off per year
  • 10 paid holidays per year
  • 401(k) with up to 6% match
  • Comprehensive medical, dental, and vision benefits
  • Fully subsidized Bachelor's degree programs paid up front
  • Paid training opportunities
  • Paid family, medical, and parental leave after 1 year of employment
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps global well-being program
  • Incentive plans
  • Short-term disability
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement
  • Capital Accumulation Plan for eligible employees
  • Remote work after onsite training
  • Flexible rotating schedules
  • Equal employment opportunity and reasonable accommodations