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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for medical devices, with strong analytical and problem-solving skills. Proficient in training and liaising with stakeholders while maintaining comprehensive documentation and system entries.
Highest-signal resume keywords
Bachelor's Or Master's Degree In Biomedical EngineeringFluency In English And DutchIn-Depth Experience With Medical DevicesExperience With Service NowStrong Analytical And Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportDevice Functionality EvaluationTroubleshooting Technical IssuesProject OwnershipDocumentation Management
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication Skills
Tools & Technologies
Service NowSales Force
Industry Keywords
NeuromodulationPelvic HealthMedical DevicesOR EnvironmentContinuous Improvement
About the role
Key responsibilities & impact- Provide remote technical support by phone and e-mail for Neuromodulation and Pelvic Health Operating Units
- Evaluate device functionality and provide device application advice
- Troubleshoot technical issues and initiate required escalations
- Provide world-class technical support to customers
- Serve as a technical liaison between stakeholders and the strategic operating unit in the USA
- Maintain in-depth knowledge of relevant products
- Participate in rotating on-call availability between 7AM–7PM
- Perform technical activities requiring considerable judgement and potentially own projects
- Ensure documentation and system entries are fully complete
- Provide training to internal and external customers
- Address clinical and technical product inquiries for Europe, Middle East and Africa
Requirements
What you’ll need- Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, or health related degree with demonstrated technical skills
- Fluency in English and Dutch is a must
- Strong analytical and problem-solving skills balanced with speed and effectiveness
- Fluency in another European language (French, Spanish, Italian or German) is a distinct advantage
- In-depth experience with medical devices is preferred
- Understanding of OR environment and workflows is preferred
- Experience with Service Now / Sales Force is preferred
- Experience with analyzing technical issues and processes for continuous improvement is preferred
Benefits
Comp & perks- Flexible Benefits Package
- Competitive compensation plans
- Short-term incentive called the Medtronic Incentive Plan (MIP)