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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Cardiac Rhythm Management, providing technical and educational support while ensuring accurate patient documentation and effective inventory management. Proficient in collaborating with healthcare professionals and sales teams to drive product value and customer satisfaction.
Highest-signal resume keywords
Cardiac Rhythm ManagementPatient DocumentationSales SupportMedical TerminologyMicrosoft Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System ChecksTroubleshootingField TrainingComplex MathematicsMechanical ConceptsHealthcare ExperienceClinical EnvironmentsTwo-Handed LiftingDriving Record ComplianceVendor Credentialing
Soft Skills
CollaborationCustomer SupportEducationLogistics ManagementFeedback Provision
Tools & Technologies
Salesforce.comProgrammer SoftwareMedical Devices
Certifications & Qualifications
Valid Driver's LicenseActive Auto Insurance
Industry Keywords
HealthcareCardiologyCath LabEP LabBiomedical Engineering
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Provide technical, educational, operational, and sales support for Cardiac Rhythm Management objectives
- Perform system checks/interrogations, support implants, troubleshoot issues, and apply CRM field training
- Ensure accurate patient documentation
- Manage inventory and equipment resources
- Maintain programmer software
- Assist with daily coverage logistics
- Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions
- Support onboarding and development of Clinical Specialists and Sales Representatives
- Collaborate with sales leadership and field partners on customer needs, market dynamics, and product value
- Identify customer opportunities and support purchase order activities
- Monitor competitive trends and provide actionable feedback to achieve sales objectives
- Stay current on CRM products, therapies, solutions, and patient management offerings
- Travel extensively to customer clinics, hospitals, and business meetings, with approximately 80% independent driving
- Provide urgent customer support and participate in weekend, holiday, and occasional after-hours coverage
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma plus a minimum 6 years of work experience, or Associate’s Degree plus a minimum 4 years, or Bachelor’s Degree plus a minimum 2 years
- Work experience in healthcare, field sales, or utilizing complex mathematics, mechanical concepts, science, or computing
- Must reside within the assigned Massachusetts territory
- Valid driver's license
- Active auto insurance
- Driving record that meets company standards
- Unrestricted U.S. work authorization at time of hire and for duration of employment
- Frequent weekend, holiday, and occasional after-hours availability as business needs require
- Ability to meet vendor credentialing requirements
- Ability to perform frequent two-handed lifting of up to 40 lbs.
- Ability to sit, stand, walk for 8+ hours per day, bend, stoop, squat, and maintain balance
- Ability to work in clinical environments with eye protection, infectious disease, radiation, and 7–9 lbs. of lead
- Preferred: Bachelor’s degree in nursing, life sciences, or biomedical engineering
- Preferred: 2+ years in Cath lab, EP Lab, or hospital/clinic with cardiology knowledge
- Thorough working knowledge of medical terminology and the medical device industry
- Expertise with Microsoft tools and other applications, such as Salesforce.com
- For Baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Benefits
Comp & perks- Competitive salary
- Flexible benefits package
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps global well-being program
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
- Sales Incentive Plan (SIP)
- Paid sick time for temporary employees, as required by applicable state law
