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Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Provide technical, educational, operational, and sales support for Cardiac Rhythm Management sales and customer service objectives
- Provide technical support for CRM devices and therapies by performing system checks/interrogations, supporting implants, troubleshooting issues, and applying CRM field training
- Ensure accurate patient documentation, manage inventory and equipment resources, maintain programmer software, and assist with daily coverage logistics
- Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions
- Support onboarding and development of new Clinical Specialists and Sales Representatives
- Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and Medtronic CRM product value
- Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback for sales objectives
- Maintain technical expertise on CRM products, therapies, solutions, and patient management offerings
- Travel extensively within the assigned territory to customer clinics, hospitals, and business meetings
- Perform physical duties including lifting, sitting, standing, walking, bending, stooping, squatting, and maintaining balance
- Work in clinical environments involving eye protection, infectious disease, radiation, lead protection, computers, and mobile devices
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma plus a minimum 6 years of work experience, or Associate’s Degree plus a minimum 4 years, or Bachelor’s Degree plus a minimum 2 years
- Work experience in healthcare, field sales, or utilizing complex mathematics, mechanical concepts, science, or computing
- Candidates must reside within the assigned Bridgeport, CT and Poughkeepsie, NY area
- Frequent travel to customer accounts and approximately 80% independent driving
- Availability for weekend, holiday, and occasional after-hours coverage
- Valid driver's license
- Active auto insurance
- Driving record meeting company standards
- Ability to lift up to 40 lbs. frequently with two hands
- Ability to sit, stand, walk for 8+ hours per day, bend, stoop, squat, and maintain balance
- Ability to work in clinical environments with eye protection, infectious disease, and radiation exposure
- Ability to wear 7–9 lbs. of lead for extended periods
- Ability to use computers and mobile devices and maintain vision capabilities necessary for patient care
- Unrestricted U.S. work authorization at the time of hire and for the duration of employment
- Preferred: Bachelor’s degree in nursing, life sciences, or biomedical engineering
- Preferred: 2+ years in a Cath lab, EP Lab, hospital/clinic with cardiology knowledge
- Thorough working knowledge of medical terminology and the medical device industry
- Expertise with Microsoft tools and other applications, including SalesForce.com
- Ability to meet vendor credentialing requirements
- Ability to coordinate and participate in numerous tasks/projects in a fast-paced environment while meeting deadlines
- For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Benefits
Comp & perks- Flexible benefits package
- Sales Incentive Plan (SIP)
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps global well-being program
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan for eligible employees
- Paid sick time for temporary employees as required by state law
- Reasonable accommodations for qualified individuals with disabilities