Clinical Specialist, Cranial & Spinal Technologies

Medtronic

. Provide clinical, technical and product knowledge support to existing and potential customers .

Posted 11/5/2026full-timeHarrisburg • Pennsylvania • United StatesJuniorMid-Level💰 $76,000 - $114,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical support, technical assistance, and customer training for medical imaging and navigation technologies. Proficient in maintaining system performance and collaborating with healthcare professionals to enhance product utilization.

Highest-signal resume keywords

Clinical SupportTechnical AssistanceCustomer TrainingUNIX/Linux CommandsMedical Imaging/Navigation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical SupportTechnical AssistanceCustomer TrainingUNIX/Linux CommandsPreventative MaintenanceSoftware InstallationHardware InstallationMedical ImagingRoboticsImage-Guided Products

Soft Skills

Relationship BuildingCollaborationProblem SolvingCommunicationAutonomy

Certifications & Qualifications

High School Diploma or GEDAssociate’s DegreeBachelor’s Degree

Industry Keywords

Medical SalesNavigationRoboticsHealthcare Universal PrecautionsInfectious Disease MinimizationRadiation SafetyTechnical SupportCustomer Service ManagementField ExperienceProduct Development

Tech Stack

Tools & technologies

LinuxUnix

About the role

Key responsibilities & impact

Provide clinical, technical and product knowledge support to existing and potential customers
Build and maintain customer relationships and provide customer training
Coordinate and collaborate with NRCs and Surgical Synergy team members on customer installations
Represent Medtronic during technology-enabled procedures and provide technical assistance
Maintain system hardware and software to maximize performance
Install software and hardware upgrades
Perform preventative maintenance
Provide telephone clinical support
Use UNIX/Linux commands to modify operating files
Fulfill software and service contract obligations
Act as primary Medtronic liaison for repair and technical support issues
Report customer concerns, issues and market opportunities to the district team
Maintain status of calls and issues at customer sites
Report complaints and partner with CSM/NRCs to ensure resolution
File weekly site visit and customer contact reports
Educate and train physicians and hospital personnel on technical matters
Serve as clinical resource for surgeons, clinicians and trainees
Provide tips, shortcuts and suggestions to customers
Participate in customer training at designated sites
Provide train-the-trainer resources for hospital staff
Train Surgical Synergy Clinical Support team members on technology-enabled procedures
Identify prospective new users for Navigation and Robotics
Attend sales meetings, training programs, conventions and trade shows
Submit reports and information as directed
Support complex image-guided products and applications
Collaborate with the Region Manager and CSM to prioritize technical support and service goals
Provide input on new product development based on field experience
Document new and existing installations
Adhere to company policies and conduct business ethically

Requirements

What you’ll need

High School Diploma or GED and a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or Associate’s Degree with a minimum of 4 years of such experience; or Bachelor’s degree with a minimum of 2 years of such experience
Required to reside within the territory
Valid driver’s license and active vehicle insurance policy
Unrestricted U.S. work authorization at the time of hire and for the duration of employment
Ability to use healthcare universal precautions and minimize exposure to infectious disease and radiation
Ability to serve as primary resource for scheduled and unscheduled clinical events, including periodic weekends, evenings, nights and overnight travel
Ability to work efficiently and autonomously with little direction
Ability to attend national meetings, district meetings and training
Ability to wear a 7–9 lb protective lead apron for extended periods
Ability to lift up to 40 pounds
Ability to sit, stand and/or walk for 8+ hours per day
Ability to bend/stoop, squat and balance frequently
Close vision, distance vision, depth perception and ability to adjust focus
Ability to drive approximately 50% of the time within the assigned territory and travel overnight as required
For baccalaureate degrees earned outside the United States, degree must satisfy 8 C.F.R. § 214.2(h)(4)(iii)(A)

Benefits

Comp & perks

Competitive salary and flexible Benefits Package
Sales Incentive Plan (SIP)
Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps global well-being program
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan for eligible employees
Paid sick time for temporary employees, as required by state law