Clinical Specialist, Cranial & Spinal Technologies

Medtronic

. Provide clinical, technical, and product knowledge support to existing and potential customers .

Posted 11/5/2026full-timeHarrisburg • Pennsylvania • United StatesJuniorMid-Level💰 $76,000 - $114,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in clinical support, technical assistance, and customer training for medical imaging and navigation technologies. Proficient in maintaining system performance and collaborating with healthcare professionals to enhance product utilization.

Highest-signal resume keywords

Clinical SupportTechnical AssistanceCustomer TrainingUNIX/Linux CommandsMedical Imaging/Navigation Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical SupportTechnical AssistanceCustomer TrainingUNIX CommandsLINUX CommandsSystem MaintenanceSoftware InstallationPreventative MaintenanceMedical ImagingRobotics Experience

Soft Skills

Relationship BuildingCollaborationCommunicationProblem SolvingAutonomy

Tools & Technologies

Image-Guided ProductsSurgical Synergy TechnologyTechnical Support ToolsCustomer Relationship Management Software

Certifications & Qualifications

Valid Driver's LicenseActive Vehicle Insurance

Industry Keywords

HealthcareMedical SalesClinical EventsUniversal PrecautionsInfectious Disease SafetyRadiation Safety

Tech Stack

Tools & technologies

LinuxUnix

About the role

Key responsibilities & impact

Provide clinical, technical, and product knowledge support to existing and potential customers
Build and maintain customer relationships and provide customer training at all levels
Coordinate, support, and collaborate with NRCs and Surgical Synergy team members for on-site customer installations
Represent Medtronic during technology-enabled procedures and provide technical assistance
Maintain system hardware and software to maximize performance
Install software and hardware upgrades
Perform system preventative maintenance
Provide telephone clinical support to customers
Use UNIX/LINUX commands to modify operating files
Fulfill Software and Service Contract obligations
Act as primary Medtronic customer liaison for repair and technical support issues
Provide the district team with information regarding customer concerns, issues, and market opportunities
Report complaints and partner with CSM/NRC to ensure resolution
File weekly site visit and customer contact reports
Educate and train physicians and hospital personnel on technical matters related to technology-enabled procedures
Serve as a clinical resource for surgeons, clinicians, and trainees
Participate in customer training at designated sites for internal and external partners
Train hospital staff to train their personnel
Train Surgical Synergy Clinical Support team members on the latest technology-enabled procedures
Collaborate with NRCs, Spinal Sales, and NS Representatives to identify prospective Navigation and Robotics users
Attend sales meetings, training programs, conventions, and trade shows
Submit reports and provide information as directed
Support complex image-guided products and applications for physicians and hospital staff
Work with the Surgical Synergy Region Manager and CSM to prioritize technical support and service goals
Provide input on new product development based on field experience
Document new and existing installations
Adhere to company policies and conduct business ethically

Requirements

What you’ll need

High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
Must have a valid driver's license and active vehicle insurance policy
Unrestricted U.S. work authorization at the time of hire and for the duration of employment; sponsorship is not offered for roles below Principal level
For Baccalaureate degrees earned outside of the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekends, evenings, nights, and overnight travel
Ability to work efficiently and autonomously with little direction outside clinical events
Ability to attend national meetings, district meetings, and other training as requested
Ability to wear a 7-9 lbs protective lead apron for extended periods in the operating room
Ability to lift up to 40 pounds
Ability to sit, stand, and/or walk for 8+ hours per day
Ability to bend/stoop, squat, and balance frequently
Specific vision abilities: close vision, distance vision, depth perception, and ability to adjust focus
Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel

Benefits

Comp & perks

Competitive Salary and flexible Benefits Package
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Sales Incentive Plan (SIP)
Temporary employees are eligible for paid sick time, as required under applicable state law
Reasonable accommodations for qualified individuals with disabilities