Clinical Specialist, Cranial & Spinal Technologies

Medtronic

. Provide clinical, technical, and product knowledge support to existing and potential customers .

Posted 9/29/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $76,000 - $114,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical support, technical assistance, and customer training for medical imaging and navigation technologies. Proven ability to build relationships, provide effective solutions, and collaborate with cross-functional teams in high-pressure environments.

Highest-signal resume keywords

Clinical SupportTechnical AssistanceCustomer TrainingMedical Imaging ExperienceImage Guided Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical KnowledgeTechnical SupportSoftware InstallationHardware MaintenancePreventative MaintenanceCustomer Relationship ManagementTraining Program DevelopmentField Experience DocumentationMedical SalesRobotics Experience

Soft Skills

CommunicationCollaborationProblem-SolvingCustomer ServiceAutonomy

Tools & Technologies

Surgical SynergyNavigation SystemsRobotics SystemsImage-Guided ProductsHealthcare Universal Precautions

Certifications & Qualifications

RT CertificationMRI Certification

Industry Keywords

Medical ImagingClinical EventsOperating Room ExperienceInfectious Disease PrecautionsQuality System Compliance

About the role

Key responsibilities & impact

Provide clinical, technical, and product knowledge support to existing and potential customers
Build and maintain customer relationships and provide customer training
Coordinate and collaborate with NRCs and Surgical Synergy team members for customer installations
Represent Medtronic during technology-enabled procedures and provide technical assistance
Maintain system hardware and software to maximize performance
Install software and hardware upgrades and perform preventative maintenance
Provide telephone clinical support and technical support for repair issues
Act as primary Medtronic customer liaison for repair and technical support issues
Provide district teams with information about customer concerns, issues, and market opportunities
Report complaints and partner with CSM/NRCs to ensure resolution
File weekly site visit and customer contact reports
Educate and train physicians and hospital personnel on technology-enabled procedures
Serve as a clinical resource for surgeons, clinicians, and trainees
Conduct customer training and train-the-trainer programs
Train Surgical Synergy Clinical Support team members on current procedures and technologies
Identify prospective new Navigation and Robotics users with NRCs, Spinal Sales, and NS Representatives
Attend sales meetings, training programs, conventions, and trade shows
Support complex new image-guided products and applications
Document new and existing installations
Collaborate with the Surgical Synergy Region Manager and CSM to prioritize technical support and service goals
Provide input on new product development based on field experience
Adhere to company policies, Quality System, BCS requirements, and ethical standards

Requirements

What you’ll need

Must reside within the assigned territory
High School Diploma or GED and minimum 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or Associate’s Degree and minimum 4 years of such experience; or Bachelor’s degree and minimum 2 years of such experience
Valid driver's license and active vehicle insurance policy
Unrestricted U.S. work authorization at time of hire and throughout employment
Ability to use healthcare universal precautions and minimize exposure to infectious disease and radiation
Ability to serve as primary resource for scheduled and unscheduled clinical events, including periodic weekends, evenings, nights, and overnight travel
Ability to work efficiently and autonomously with little direction outside clinical events
Ability to attend national meetings, district meetings, and training
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room
Ability to lift up to 40 pounds
Ability to sit, stand, and/or walk for 8+ hours per day
Ability to bend/stoop, squat, and balance frequently
Close vision, distance vision, depth perception, and ability to adjust focus
Must drive approximately 50% of the time within the assigned territory and may require overnight travel
For baccalaureate degrees earned outside the United States, degree must satisfy 8 C.F.R. § 214.2(h)(4)(iii)(A)
RT and/or MRI certification preferred
Prior Image Guided Systems experience preferred
Prior MRI experience preferred
Operating room experience preferred

Benefits

Comp & perks

Competitive salary and flexible Benefits Package
Sales Incentive Plan (SIP)
Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps global well-being program
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan for eligible employees
Paid sick time for temporary employees as required by applicable state law