Clinical Specialist, Cranial & Spinal Technologies

Medtronic

. Provide clinical, technical, and product knowledge support to existing and potential customers .

Posted 9/29/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $76,000 - $114,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical support, technical training, and customer relationship management within the medical imaging and robotics field. Proficient in providing technical assistance during procedures and maintaining system performance through effective hardware and software management.

Highest-signal resume keywords

Clinical SupportTechnical TrainingCustomer Relationship ManagementMedical Imaging ExperienceRobotics Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical KnowledgeTechnical AssistanceSystem MaintenanceSoftware InstallationHardware UpgradesPreventative MaintenanceCustomer TrainingImage-Guided SystemsOperating Room ProceduresMedical Sales

Soft Skills

CommunicationCollaborationProblem-SolvingCustomer ServiceRelationship Building

Certifications & Qualifications

RT CertificationMRI Certification

Industry Keywords

Medical ImagingNavigationRoboticsHealthcare Universal PrecautionsInfectious Disease ControlRadiation SafetyClinical EventsSurgical SupportCustomer LiaisonField Experience

About the role

Key responsibilities & impact

Provide clinical, technical, and product knowledge support to existing and potential customers
Build and maintain customer relationships and provide customer training at all levels
Coordinate and collaborate with NRCs and Surgical Synergy team members on customer installations
Represent Medtronic during technology-enabled procedures and provide technical assistance
Maintain system hardware and software to maximize performance
Install software and hardware upgrades and perform preventative maintenance
Provide telephone clinical support and act as primary customer liaison for repair and technical support issues
Track customer calls and issues and provide timely information to district teams
Report complaints and partner with CSM/NRCs to ensure resolution
File weekly site visit and customer contact reports
Educate and train physicians and hospital personnel on technical matters
Serve as a clinical resource for surgeons, clinicians, and trainees
Provide customer tips, shortcuts, and suggestions
Participate in customer training for internal and external partners
Train hospital staff and Surgical Synergy Clinical Support team members
Identify prospective new users for Navigation and Robotics
Attend sales meetings, training programs, conventions, and trade shows
Submit reports and information as directed
Support complex new image-guided products and applications
Collaborate with the Surgical Synergy Region Manager and CSM on customer support priorities
Provide input on new product development based on field experience
Document new and existing installations
Adhere to company policies and conduct business ethically

Requirements

What you’ll need

Must reside within the assigned territory
High School Diploma or GED and a minimum of 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or Associate’s Degree and a minimum of 4 years of such experience; or Bachelor’s degree and a minimum of 2 years of such experience
Valid driver's license and active vehicle insurance policy
Unrestricted U.S. work authorization at the time of hire and for the duration of employment; sponsorship is not offered for roles below Principal level
Ability to use healthcare universal precautions and minimize exposure to infectious disease and radiation
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekends, evenings, nights, and overnight travel
Ability to work efficiently and autonomously with little direction outside clinical events
Ability to attend national meetings, district meetings, and training
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room
Ability to lift up to 40 pounds
Ability to sit, stand, and/or walk for 8+ hours per day
Ability to bend/stoop, squat, and balance frequently
Close vision, distance vision, depth perception, and ability to adjust focus
Ability to drive approximately 50% of the time within the assigned territory and take overnight travel as needed
For Baccalaureate degrees earned outside the United States, degree must satisfy 8 C.F.R. § 214.2(h)(4)(iii)(A)
RT and/or MRI certification preferred
Prior Image Guided Systems experience preferred
Prior MRI experience preferred
Operating room experience preferred

Benefits

Comp & perks

Competitive salary and flexible Benefits Package
Sales Incentive Plan (SIP)
Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps global well-being program
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan for eligible employees
Paid sick time for temporary employees as required by state law