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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Cardiac Rhythm Management products and therapies, providing technical support and education to healthcare professionals. Capable of managing logistics, inventory, and customer documentation while ensuring compliance with vendor credentialing requirements.
Highest-signal resume keywords
Cardiac Rhythm Management ExpertiseTechnical Support for CRM DevicesHealthcare Field Sales ExperienceMedical Terminology KnowledgeMicrosoft Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportPatient DocumentationInventory ManagementComplex MathematicsMechanical ConceptsScience KnowledgeCRM Product KnowledgeField TrainingTwo-Handed LiftingVendor Credentialing
Soft Skills
CollaborationCustomer ServiceCommunicationProblem-SolvingTime Management
Tools & Technologies
Salesforce.comProgrammer SoftwareMicrosoft Tools
Certifications & Qualifications
Valid Driver's LicenseActive Auto Insurance
Industry Keywords
CardiologyMedical Device IndustryClinical EnvironmentsCath LabEP Lab
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Provide technical, educational, operational, and sales support for Cardiac Rhythm Management sales and customer service objectives
- Provide technical support for CRM devices and therapies by performing system checks/interrogations, supporting implants, troubleshooting issues, and applying field training
- Ensure accurate patient documentation
- Manage inventory and equipment resources
- Maintain programmer software
- Assist with daily coverage logistics
- Educate physicians, hospital staff, office personnel, field team members, new Clinical Specialists, and Sales Representatives on CRM products, therapies, and solutions
- Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and product value
- Identify customer opportunities and support purchase order activities
- Monitor competitive trends and provide feedback to achieve sales objectives
- Maintain expertise on CRM products, therapies, solutions, and patient management offerings
- Travel extensively to customer clinics, hospitals, and business meetings, approximately 80% of the time
- Provide weekend, holiday, and occasional after-hours customer coverage as business needs require
Requirements
What you’ll need- High School Diploma plus a minimum 6 years of work experience, or Associate’s Degree plus a minimum 4 years, or Bachelor’s Degree plus a minimum 2 years
- Work experience in healthcare, field sales, or utilizing complex mathematics, mechanical concepts, science, or computing
- Candidates must reside within the assigned Corpus Christi / McAllen area
- Extensive travel within the assigned territory, with frequent independent driving
- Valid driver's license, active auto insurance, and driving record meeting company standards
- Availability for urgent customer needs and weekend, holiday, and occasional after-hours coverage
- Ability to perform frequent two-handed lifting of up to 40 lbs.
- Ability to sit, stand, and walk for 8+ hours per day; regularly bend, stoop, squat, and maintain balance
- Ability to work in clinical environments with eye protection, infectious disease, and radiation exposure while wearing 7–9 lbs. of lead
- Unrestricted U.S. work authorization at hire and throughout employment; sponsorship is not offered below Principal level
- Ability to meet vendor credentialing requirements
- For baccalaureate degrees earned outside the United States, degree must satisfy 8 C.F.R. § 214.2(h)(4)(iii)(A)
- Preferred: Bachelor’s degree in nursing, life sciences, or biomedical engineering
- Preferred: 2+ years in Cath lab, EP Lab, hospital/clinic with cardiology knowledge
- Thorough working knowledge of medical terminology and the medical device industry
- Expertise with Microsoft tools and other applications, such as Salesforce.com
- Ability to coordinate and participate in numerous tasks/projects in a fast-paced environment while meeting deadlines
Benefits
Comp & perks- Competitive salary
- Flexible benefits package
- Health, dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps global well-being program
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan for eligible Vice Presidents and above or subject to IRS earning minimums
- Sales Incentive Plan (SIP)
- Temporary employees eligible for paid sick time as required by applicable state law
- Employee Stock Purchase Plan for temporary employees
