Customer Care Representative

Medtronic

. Act as the primary point of contact for customers throughout the service and repair journey .

Posted 10/21/2026full-timeWarsaw • PolandJuniorMid-Level💰 €31,200 - €46,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operations within a regulated MedTech environment, with strong capabilities in managing service requests, customer escalations, and process improvements. Proficient in multiple languages, including English, Spanish, and French, enhancing communication with diverse customer bases.

Highest-signal resume keywords

Customer Service ManagementProcess Improvement InitiativesBilingual Proficiency in English and SpanishExperience with ERP or CRM SystemsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Request ManagementQuotation ManagementOrder ManagementUser Acceptance TestingProcess ComplianceMicrosoft Office ProficiencyAttention to DetailEscalation ManagementOperational ProceduresContinuous Improvement

Soft Skills

CollaborationProblem-SolvingCommunicationCustomer Relationship ManagementMultitasking

Tools & Technologies

SAPSalesforceMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Industry Keywords

MedTechHealthcareLife SciencesManufacturingRegulated Industries

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Act as the primary point of contact for customers throughout the service and repair journey
Manage service requests, quotations, orders and follow-up activities
Collaborate with service engineers, repair centers, logistics teams and internal stakeholders to resolve customer issues
Handle customer escalations, including product and service-related complaints
Support quality and compliance requirements in a regulated MedTech environment
Contribute to process improvements and continuous improvement initiatives
Participate in projects, system enhancements and User Acceptance Testing activities

Requirements

What you’ll need

High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment
Professional proficiency in English and Spanish, both written and verbal
Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Proficiency in French and English (mandatory)
Experience working within established processes and procedures in an operational environment
Preferred: experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
Preferred: experience using ERP or CRM systems such as SAP or Salesforce
Preferred: proficiency in an additional European language
Preferred: experience managing customer escalations or complex customer inquiries
Preferred: experience participating in process improvement initiatives, projects, or UAT activities

Benefits

Comp & perks

Flexible Work Arrangement
Competitive Salary and flexible Benefits Package
Wide range of benefits and resources
Short-term incentive called the Medtronic Incentive Plan (MIP)