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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and operations within a regulated MedTech environment, with strong capabilities in managing service requests, customer escalations, and process improvement initiatives. Proficient in multiple languages, including English and French, enhancing communication with diverse customer bases.
Highest-signal resume keywords
Customer Service ManagementProcess Improvement InitiativesUser Acceptance Testing (UAT)Enterprise Resource Planning (ERP) SystemsCustomer Relationship Management (CRM) Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Request ManagementQuotation ManagementOrder ManagementAttention to DetailProcess Adherence
Soft Skills
CollaborationProblem SolvingEscalation HandlingCommunication
Tools & Technologies
Microsoft OfficeSAPSalesforce
Industry Keywords
MedTechHealthcareLife SciencesManufacturingRegulated Industries
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the primary point of contact for customers throughout the service and repair journey
- Manage service requests, quotations, orders and follow-up activities
- Collaborate with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
- Handle customer escalations, including product and service-related complaints
- Support quality and compliance requirements in a highly regulated MedTech environment
- Contribute to process improvements and continuous improvement initiatives
- Participate in projects, system enhancements and User Acceptance Testing (UAT) activities
Requirements
What you’ll need- High School Diploma and 4 years of relevant experience in customer service, operations, service support or a related environment
- Professional proficiency in English and French, both written and verbal
- Additional proficiency in Italian or German is a plus
- Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
- Experience working within established processes and procedures in an operational environment
- Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries is preferred
- Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce is preferred
- Proficiency in an additional European language is preferred
- Experience managing customer escalations or complex customer inquiries is preferred
- Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities is preferred
Benefits
Comp & perks- Flexible Benefits Package
- Competitive compensation plans
- Short-term incentive called the Medtronic Incentive Plan (MIP)
- Flexible Work Arrangement
- Hybrid office-based and remote work