Customer Service Specialist

Medtronic

. Handle administrative and clerical tasks, managing service requests, inquiries, and communication with internal stakeholders and external customers or vendors .

Posted 10/9/2026full-timeRemote • France, Poland, NetherlandsJuniorMid-Level💰 €44,000 - €66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and clerical capabilities, with a focus on customer service and effective communication. Proficient in managing service requests and utilizing service-related systems to optimize processes and ensure quality standards.

Highest-signal resume keywords

Customer Service ExperienceServiceNow AdministrationSalesforce ProficiencySAP ExperienceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative TasksClerical TasksOrder TrackingInvoicing ManagementQuotations PreparationLogistics CoordinationProcess OptimizationQuality Standards Adherence

Soft Skills

Strong Communication SkillsAttention to DetailTime ManagementOrganizational SkillsTeam Collaboration

Tools & Technologies

ServiceNowSalesforceSAP

Industry Keywords

Healthcare EnvironmentTechnical Service Environment

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Handle administrative and clerical tasks, managing service requests, inquiries, and communication with internal stakeholders and external customers or vendors
Manage complex tasks independently, taking initiative even when procedures are not fully defined
Communicate daily via phone and email, collaborating with Service Engineers, workshop teams, and cross-functional departments
Administer service-related systems including ServiceNow, SAP, and Salesforce
Track orders, manage invoicing and disputes, and coordinate logistics for spare parts
Prepare and follow up on quotations for repairs, maintenance, and part sales
Support continuous improvement efforts and suggest process optimizations
Ensure adherence to quality standards, complete required training, and follow through on service and repair processes

Requirements

What you’ll need

Requires minimum of 2 years of relevant experience
Proven experience in customer service, ideally within a healthcare or technical service environment
Strong communication skills with a customer-first mindset
High attention to detail and strong analytical capabilities
Excellent time management, planning, and organisational skills
Ability to work proactively and independently in a fast-paced environment
Strong team collaboration and interpersonal skills
Experience with Salesforce preferred
Experience with SAP or similar ERP systems preferred (training provided)
Proficient in English

Benefits

Comp & perks

Competitive Salary and flexible Benefits Package
Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage
Short-term incentive called the Medtronic Incentive Plan (MIP)