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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex customer inquiries and operational processes while ensuring compliance with quality standards. Proficient in analyzing operational data to drive improvements and support healthcare providers effectively.
Highest-signal resume keywords
Customer Service ManagementOperational Process ImprovementData Analysis and InsightsBilingual Proficiency in English and FrenchExperience with ERP or CRM Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OperationsService SupportOperational AccuracyUser Acceptance Testing (UAT)Data AnalysisProcess SimplificationContinuous ImprovementProject ParticipationHealthcare SupportRegulatory Compliance
Soft Skills
Problem SolvingCollaborationCommunicationTraining and OnboardingStakeholder Partnership
Tools & Technologies
Microsoft OfficeOutlookExcelWordSAPSalesforce
Industry Keywords
HealthcareMedical TechnologyLife SciencesManufacturingRegulated Industries
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues
- Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality
- Partner with internal stakeholders to resolve complex customer and operational matters
- Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions
- Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities
- Support compliance with company policies, procedures, and quality requirements
- Analyze operational data and performance trends to identify opportunities for improvement
- Support knowledge-sharing, onboarding, and training activities across the Customer Care team
- Remain actively involved in day-to-day customer care operations and customer interactions
- Support healthcare providers and contribute to patient care
Requirements
What you’ll need- High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment
- Professional proficiency in English and French, both written and verbal
- Experience managing complex customer situations, escalations, or cross-functional operational processes
- Experience analyzing operational data and applying insights to support improvements
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
- Preferred: Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
- Preferred: Experience using ERP or CRM systems such as SAP or Salesforce
- Preferred: Proficiency in additional languages
- Preferred: Experience participating in projects, business transformation initiatives, or system implementations
- Preferred: Experience supporting continuous improvement or operational excellence initiatives
Benefits
Comp & perks- Flexible Work Arrangement
- Competitive Salary and flexible Benefits Package
- Wide range of benefits, resources, and competitive compensation plans
- Short-term incentive called the Medtronic Incentive Plan (MIP)