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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and operational processes, with a strong focus on data analysis, process improvement, and compliance in regulated industries. Proficient in managing complex customer inquiries and supporting cross-functional initiatives.
Highest-signal resume keywords
Customer Service ExpertiseOperational Data AnalysisProcess Improvement ImplementationMicrosoft Office ProficiencyERP/CRM System Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Data AnalysisProcess ImprovementCustomer Order ProcessingUser Acceptance Testing (UAT)Complex Customer Situation Handling
Soft Skills
Problem SolvingCollaborationCommunication
Tools & Technologies
Microsoft OfficeSAPSalesforce
Industry Keywords
HealthcareMedical TechnologyLife SciencesManufacturingRegulated Industries
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the Subject Matter Expert (SME) for complex customer inquiries, operational processes, and escalations.
- Process customer orders, quotations, orders, and follow-up activities while ensuring the highest levels of quality and process reliability.
- Work closely with internal stakeholders to resolve complex customer and operational issues.
- Identify opportunities for improvement, simplify workflows, and implement sustainable solutions.
- Support projects, system implementations, corporate initiatives, and User Acceptance Testing (UAT).
- Ensure compliance with company policies, processes, and quality requirements.
- Analyze operational data and performance metrics to identify optimization opportunities.
- Support knowledge transfer, onboarding, and training activities within the Customer Care team.
- Work in a hybrid model combining office-based and mobile work; occasional travel may be required for business meetings, training, or organizational initiatives.
Requirements
What you’ll need- Completed secondary education with at least 4 years of professional experience; or an associate degree/vocational qualification with at least 2 years of professional experience; or a bachelor’s degree with at least 1 year of professional experience in customer service, Customer Operations, Service Support, or a comparable environment.
- Business-fluent German and professional-level written and spoken English.
- Experience handling complex customer situations, escalations, or cross-functional operational processes.
- Experience analyzing operational data and deriving improvement measures.
- Proficiency in Microsoft Office applications, particularly Outlook, Excel, and Word.
- Experience supporting customers in healthcare, medical technology, life sciences, manufacturing, or other regulated industries.
- Experience using ERP or CRM systems such as SAP or Salesforce.
- Knowledge of additional foreign languages, such as Italian or French.
Benefits
Comp & perks- Competitive salary and flexible benefits package
- Wide range of benefits, resources, and competitive compensation plans
- Short-term incentive called the Medtronic Incentive Plan (MIP)
- Flexible work arrangement combining office-based and mobile work