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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing repair processes for medical devices, including inspection, documentation, and communication with cross-functional teams and overseas service centers. Proficient in maintaining service records and coordinating customer inquiries effectively.
Highest-signal resume keywords
Medical Device Service ExperienceRepair Operations ManagementMicrosoft Office ProficiencyEnglish Communication SkillsEnterprise Resource Planning (ERP) Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product InspectionRepair Process SupportService Documentation ManagementRepair TrackingOperational Documentation Maintenance
Soft Skills
Customer CoordinationCross-Functional CollaborationEffective CommunicationProblem-Solving
Tools & Technologies
Customer Relationship Management (CRM)Service Management Systems
Industry Keywords
Medical DeviceService RecordsRepair RequestsOverseas Service CentersService History Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Inspect incoming Medtronic small medical devices
- Determine repair requirements based on inspection results and take follow-up actions
- Manage overall repair progress and maintain service records
- Review and document repair completion results
- Manage repair requests and progress with overseas service centers
- Follow up on repair intake, quotations, lead times, and completion schedules
- Confirm root causes and request appropriate action when delays or issues arise
- Manage documentation and communication related to overseas repairs
- Respond to customer inquiries and provide updates on service progress
- Communicate repair intake and completion results
- Understand customer requests and relay them internally
- Handle service-related issues with appropriate communication
- Communicate with overseas service centers via email and, when needed, phone
- Share repair requests, product conditions, and required documentation
- Confirm service progress and respond to related follow-up items
- Conduct basic English communication to support collaboration
- Work closely with Sales, Service, Logistics, and Quality teams
- Coordinate repair and service-related schedules
- Manage service history and related documentation
- Support internal sharing and follow-up actions when issues arise
Requirements
What you’ll need- High School Diploma (or equivalent) AND 4+ years’ experience OR Associate’s Degree AND 2+ years’ experience OR Bachelor’s Degree
- Experience using Microsoft Office applications and managing service documentation
- Experience coordinating with customers and cross-functional stakeholders
- Ability to perform product inspection and support repair-related processes
- Ability to work onsite in Korea with no travel requirement
- Preferred: Experience in medical device service, repair operations, or technical support
- Preferred: English communication skills for email correspondence and coordination with overseas service centres
- Preferred: Experience working with global service teams, suppliers, or customers
- Preferred: Experience using Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or service management systems
- Preferred: Experience maintaining service records, repair tracking, and operational documentation
Benefits
Comp & perks- Medtronic offers a competitive Salary and flexible Benefits Package
- Wide range of benefits, resources, and competitive compensation plans designed to support employees at every career and life stage
- Eligible for a short-term incentive called the Medtronic Incentive Plan (MIP)