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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service-related activities within the cardiac rhythm management sector, focusing on optimizing resources, driving execution of initiatives, and delivering exceptional customer value. Proven ability to lead teams, develop talent, and implement strategies that align with business objectives and enhance patient care.
Highest-signal resume keywords
Clinical ExperienceCardiac Rhythm Management KnowledgeLean Sigma PrinciplesSales and Marketing ExperienceTeam Management and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Focused Quality ConceptsSalesforce.com DocumentationExpense ManagementData PrivacyInventory ManagementTechnical ServicesBusiness AcumenHealthcare Discipline KnowledgeStrategic ThinkingImplant Coverage Requirements
Soft Skills
CoachingCritical ThinkingCollaborationMotivationCommunication
Certifications & Qualifications
Bachelor's DegreeUnrestricted U.S. Work Authorization
Industry Keywords
Medical Device IndustryCardiac Customer BaseService Burden ReductionCVG ProgramsClinical Specialists Recruitment
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Lead CVG service-related activities and programs to optimize resources and deliver customer value and exceptional service
- Drive execution of CVG initiatives to achieve Group, BU and Regional goals
- Partner with regional management teams to achieve implant, revenue and expense goals for the assigned geography
- Manage, develop and motivate service employees to deliver patient care, physician/AHP service and technical expertise
- Collaborate with stakeholders to develop and execute strategies for business objectives
- Coordinate scheduling of CRDM implant and follow-up coverage for the assigned geography
- Partner with sales teams on service initiatives, assessments, business reviews and RFPs
- Lead changes focused on service burden reduction and new service models
- Align resources with business priorities and service demands
- Drive cross-BU support for CVG programs and needs
- Manage the CVG Champions Program and ensure timely Salesforce.com documentation and deliverables
- Provide feedback, coaching, performance reviews and corrective actions for direct reports
- Assist employees with individual development planning
- Recruit and hire Clinical Specialists and maintain a strong, diverse talent bench
- Manage sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training
- Ensure efficient use of inventory, expenses and assets
- Apply Customer Focused Quality Concepts
Requirements
What you’ll need- Bachelor's Degree
- 5 years of successful professional experience with 3 years of successful clinical experience
- Medtronic experience in role that interacts with CVG field organization
- Knowledge of local cardiac customer base
- Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
- Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
- Training and experience with Lean Sigma principles
- Demonstrated business acumen
- Experience in a healthcare related discipline
- Ability to learn and understand technical aspects of business
- Ability to manage, coach and develop managers and employees
- Capable of critical/strategic thinking; ability to execute strategy
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
- Unrestricted U.S. work authorization at the time of hire and for the duration of employment
Benefits
Comp & perks- Competitive salary and flexible Benefits Package
- Sales Incentive Plan (SIP)
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Temporary employees are eligible for paid sick time, as required under applicable state law
- Employee Stock Purchase Plan for temporary employees