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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading service-related activities and programs within the CVG sector, focusing on optimizing resources and delivering exceptional customer value. Proven ability to manage and develop service employees while aligning strategies with business objectives and ensuring compliance with healthcare standards.
Highest-signal resume keywords
Clinical ExperienceSalesforce.com DocumentationCardiac Rhythm Management KnowledgeLean Sigma PrinciplesBusiness Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical ExperienceSales SupportInventory ManagementExpense ManagementData PrivacyTechnical ExpertiseCustomer Focused Quality ConceptsRecruitment and HiringPerformance ReviewsCoaching and Development
Soft Skills
LeadershipStrategic ThinkingCoachingMotivationCollaboration
Tools & Technologies
Salesforce.com
Industry Keywords
Medical Device IndustryCardiac Customer BaseHealthcare DisciplineService Coverage RequirementsCVG Programs
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Lead CVG service-related activities and programs to optimize resources, deliver customer value and provide exceptional service
- Drive execution of CVG initiatives to achieve Group, BU and Regional goals
- Partner with regional management teams to achieve implant, revenue and expense goals for the assigned geography
- Manage, develop and motivate service employees delivering patient care, physician/AHP service and technical expertise
- Coordinate strategies with stakeholders to achieve short- and long-term business objectives
- Ensure efficient scheduling of CRDM implant and follow-up coverage
- Partner with sales teams on service initiatives, assessments, business reviews and RFPs
- Lead service burden reduction and new service models
- Align resources with business priorities and service demands
- Drive cross-BU support for CVG programs and manage the CVG Champions Program
- Ensure Salesforce.com documentation, deadlines and stated deliverables are completed
- Provide feedback, coaching, performance reviews and corrective actions for direct reports
- Assist employees with individual development planning
- Recruit and hire Clinical Specialists and maintain a diverse talent bench
- Manage sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training
- Ensure efficient use of inventory, expenses and assets
- Apply Customer Focused Quality Concepts
Requirements
What you’ll need- Bachelor's Degree
- 5 years of successful professional experience with 3 years of successful clinical experience
- Unrestricted U.S. work authorization at the time of hire and for the duration of employment
- For Baccalaureate degrees earned outside of the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
- Preferred: Medtronic experience interacting with CVG field organization
- Preferred: Knowledge of local cardiac customer base
- Preferred: Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
- Preferred: Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
- Preferred: Training and experience with Lean Sigma principles
- Preferred: Demonstrated business acumen
- Preferred: Experience in a healthcare-related discipline
- Preferred: Ability to learn and understand technical aspects of the business
- Preferred: Ability to manage, coach and develop managers and employees
- Preferred: Critical/strategic thinking and ability to execute strategy
- Ability to meet the stated physical demands and essential functions of the role
Benefits
Comp & perks- Competitive Salary and flexible Benefits Package
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Sales Incentive Plan (SIP), providing incentive compensation for achieving or exceeding goals
- Temporary employees eligible for paid sick time as required by applicable state law