District Service Manager II, CRM

Medtronic

. Lead the CRM Service Team to deliver clinical service, technical expertise, and support for implant and revenue goals .

Posted 10/8/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $135,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CRM Service Leadership, with a strong focus on clinical management, operational efficiency, and strategic execution. Proven ability to coach and develop teams while aligning clinical resources with business objectives in the medical device industry.

Highest-signal resume keywords

CRM Service LeadershipClinical Management ExperienceMedtronic Cardiac Rhythm ManagementLean Sigma PrinciplesBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Service DeliveryPerformance ManagementGoal SettingService OptimizationOperational EfficiencyInventory ManagementExpense ManagementAsset ManagementTechnical ExpertiseCustomer Focused Quality

Soft Skills

CoachingTeam DevelopmentFeedback DeliveryStrategic ExecutionCollaboration

Industry Keywords

Medical Device SalesElectrophysiologyHealthcare ServicesCustomer Base KnowledgeService Coverage Requirements

About the role

Key responsibilities & impact

Lead the CRM Service Team to deliver clinical service, technical expertise, and support for implant and revenue goals
Coach and develop direct reports through performance management, goal setting, development planning, and ongoing feedback
Recruit and hire CRM Clinical Specialists while building a diverse pipeline of talent
Execute CRM service strategies, programs, technology solutions, and key initiatives across the district
Drive service optimization, operational efficiency, and implementation of new service models
Partner with sales and key stakeholders to execute strategies supporting service-related business objectives
Align clinical resources with regional and district leadership based on business priorities and service demand
Manage inventory, expenses, and assets to support efficient service delivery and Customer Focused Quality

Requirements

What you’ll need

Bachelor’s degree and 5+ years of professional experience, including 3+ years of clinical management experience
2+ years of Medtronic Cardiac Rhythm Management (CRM) and/or Electrophysiology (EP) service leadership experience
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Unrestricted U.S. work authorization at the time of hire and for the duration of employment
Knowledge of the local cardiac customer base and CRM service coverage requirements for implants and follow-up care
Experience in medical device sales, marketing, training, healthcare, or technical services
Training or experience in Lean Sigma principles
Demonstrated business acumen, strategic execution, and experience coaching and developing employees

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan
Sales Incentive Plan (SIP)
Paid sick time, as required under applicable state law, for temporary employees
Employee Stock Purchase Plan for temporary employees