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Medtronic

Field Service Engineer, 4+ years

Medtronic

. Serve as the primary technical partner for healthcare customers using Medtronic’s Hugo robotic-assisted surgery platform .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, maintaining, and troubleshooting complex medical devices, particularly robotic-assisted surgery systems. Strong communication skills are essential for providing technical support and training to healthcare professionals.

Highest-signal resume keywords
Clinical Field Service ExperienceMedical Device ServiceRobotics ExperienceTroubleshooting Electromechanical EquipmentTechnical Documentation Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
InstallationMaintenanceTroubleshootingRepairPreventive MaintenanceSystem Performance EvaluationEngineering Change ImplementationTechnical SupportCustomer TrainingField-Based Technical Service
Soft Skills
Communication SkillsCustomer Relationship BuildingProblem Solving
Tools & Technologies
Hugo Robotic-Assisted Surgery PlatformIntegrated Medical EquipmentAutomation SystemsMotion Control Systems
Industry Keywords
HealthcareClinical SettingsBiomedical EquipmentElectromechanical Systems

About the role

Key responsibilities & impact
  • Serve as the primary technical partner for healthcare customers using Medtronic’s Hugo robotic-assisted surgery platform
  • Install, commission, upgrade, maintain, repair, and troubleshoot Hugo systems and integrated medical equipment
  • Provide onsite technical support and training to healthcare professionals
  • Diagnose and resolve electrical, mechanical, software, and system-level issues
  • Perform preventive maintenance, inspections, and system performance evaluations
  • Execute equipment repairs, modifications, and engineering change implementations
  • Provide technical guidance and operational training to clinical and customer support teams
  • Document service activities, technical findings, and corrective actions
  • Collaborate with customers, engineering, and technical support teams to resolve complex challenges
  • Build trusted customer relationships through responsive and professional service
  • Provide feedback supporting continuous product improvement and customer success
  • Travel frequently throughout the assigned territory, up to 75%

Requirements

What you’ll need
  • High School Diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support
  • Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems
  • Experience supporting customers in a field-based technical service environment
  • Ability to travel up to 75% within the assigned territory
  • English communication skills, written and verbal
  • Relevant experience in clinical field service or clinical customer support experience
  • Unrestricted U.S. work authorization at the time of hire and for the duration of employment
  • Bachelor’s degree in Bioengineering, Engineering, Technology, or related technical discipline (preferred)
  • Experience servicing medical devices in hospital or clinical settings (preferred)
  • Experience with robotics, automation, or motion control systems (preferred)
  • Experience troubleshooting electromechanical or biomedical equipment (preferred)
  • Ability to read and interpret schematics, engineering drawings, and technical documentation (preferred)
  • Excellent English written and verbal communication skills (preferred)

Benefits

Comp & perks
  • Competitive Salary and flexible Benefits Package
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement
  • Capital Accumulation Plan
  • Paid sick time for temporary employees, as required by applicable state law