Field Service Engineer III, National Capital Equipment Support – Cranial and Spinal Technologies, Surgical Robotics

Medtronic

. Provide technical support for Cranial and Spinal Technologies Imaging and Surgical Robotics systems .

Posted 9/21/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for imaging and surgical robotics systems, with a strong focus on troubleshooting, maintenance, and customer service. Capable of delivering technical training and maintaining accurate service documentation while effectively managing customer relationships.

Highest-signal resume keywords

Technical Support for Imaging SystemsTroubleshooting and Diagnosing Technical IssuesField Service Support ExperienceTechnical Training DeliveryService Documentation Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical Equipment RepairElectrical Equipment RepairPreventive MaintenanceCorrective MaintenanceInstallation and De-installationService Record MaintenanceData Analysis for Service ImprovementCustomer-Facing Technical SupportTroubleshooting Medical EquipmentRepairing Complex Electronic Systems

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAbility to Work IndependentlyCustomer Relationship ManagementManaging Multiple Priorities

Tools & Technologies

O-arm SystemsAiBLE SystemsMazor SystemsImaging EquipmentField Service Software

Certifications & Qualifications

Valid Driver's LicenseUnrestricted U.S. Work Authorization

Industry Keywords

Medical DevicesImaging EquipmentField Service EnvironmentTechnical EquipmentCustomer Support

About the role

Key responsibilities & impact

Provide technical support for Cranial and Spinal Technologies Imaging and Surgical Robotics systems
Perform installation, inspection, verification, corrective maintenance, preventive maintenance, and de-installation for O-arm, imaging, AiBLE, and Mazor systems
Troubleshoot and diagnose mechanical, electrical, and technical issues
Restore equipment performance and minimize customer downtime
Maintain accurate service records, reports, and documentation
Coordinate scheduled and unscheduled service activities with customers and internal partners
Analyze field service data to identify trends, recurring issues, and improvement opportunities
Provide technical feedback to Engineering, Manufacturing, Quality, and other cross-functional teams
Support development and continuous improvement of service procedures, documentation, and field service processes
Deliver technical training and knowledge transfer to distributors, partners, agents, and qualified customer representatives
Support customers throughout the San Antonio, Texas area and regional business needs
Serve as the primary technical representative at customer sites throughout the equipment lifecycle

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 3 years of experience in customer support, mechanical equipment repair, electrical equipment repair, or field service support
Valid driver's license
Ability to travel approximately 50% within and outside the assigned territory
Experience troubleshooting, maintaining, repairing, or servicing technical equipment in customer-facing environments
Ability to maintain service documentation and technical records in accordance with established procedures and requirements
Must reside within the San Antonio, Texas territory
Unrestricted U.S. work authorization at the time of hire and for the duration of employment
Preferred: experience servicing medical devices, imaging equipment, or complex electronic systems
Preferred: ability to troubleshoot and diagnose medical equipment or large capital equipment platforms
Preferred: experience delivering technical training or instruction
Preferred: strong written and verbal English communication skills
Preferred: experience working independently in a field-based service environment and managing multiple customer priorities
For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required

Benefits

Comp & perks

Health, dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps global well-being program
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan for eligible Vice Presidents and above or employees meeting IRS earning minimums
Temporary employees eligible for paid sick time as required by applicable state law
Employee Stock Purchase Plan for temporary employees
Competitive benefits and compensation package
Reasonable accommodations for qualified individuals with disabilities