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Medtronic

Field Service Engineer III, National Capital Equipment Support – Cranial and Spinal Technologies, Surgical Robotics

Medtronic

. Provide technical support for Cranial and Spinal Technologies Imaging and Surgical Robotics systems .

Posted 9/21/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, maintenance, and repair of medical imaging and surgical robotics systems, with a strong focus on customer support and technical training. Proven ability to analyze service data and improve field service processes while maintaining accurate documentation.

Highest-signal resume keywords
Troubleshooting And DiagnosisField Service SupportTechnical Training DeliveryMedical Device ServicingCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Mechanical Equipment RepairElectrical Equipment RepairPreventive MaintenanceCorrective MaintenanceService DocumentationTechnical Record MaintenanceInstallation And De-InstallationData AnalysisService Procedure DevelopmentCustomer-Facing Technical Support
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationIndependent WorkCustomer Prioritization Management
Tools & Technologies
O-armAiBLEMazor SystemsImaging EquipmentSurgical Robotics Systems
Certifications & Qualifications
High School DiplomaValid Driver's LicenseUnrestricted U.S. Work Authorization
Industry Keywords
Medical DevicesField ServiceTechnical SupportCustomer ServiceComplex Electronic Systems

About the role

Key responsibilities & impact
  • Provide technical support for Cranial and Spinal Technologies Imaging and Surgical Robotics systems
  • Perform installation, inspection, verification, corrective maintenance, preventive maintenance, and de-installation for O-arm, imaging, AiBLE, and Mazor systems
  • Troubleshoot and diagnose mechanical, electrical, and technical issues
  • Restore equipment performance and minimize customer downtime
  • Maintain accurate service records, reports, and documentation
  • Coordinate scheduled and unscheduled service activities with customers and internal partners
  • Analyze field service data to identify trends, recurring issues, and improvement opportunities
  • Provide technical feedback to Engineering, Manufacturing, Quality, and cross-functional teams
  • Support development and continuous improvement of service procedures, documentation, and field service processes
  • Participate in technical training and knowledge transfer for distributors, partners, agents, and qualified customer representatives
  • Travel approximately 50% outside the San Antonio area to support regional business needs and customer requirements
  • Serve as the primary technical representative at customer sites throughout the San Antonio, Texas area

Requirements

What you’ll need
  • High School Diploma or equivalent
  • Minimum of 3 years of experience in customer support, mechanical equipment repair, electrical equipment repair, or field service support
  • Valid driver's license
  • Ability to travel approximately 50% within and outside the assigned territory
  • Experience performing troubleshooting, maintenance, repair, or service activities on technical equipment in customer-facing environments
  • Ability to maintain service documentation and technical records in accordance with established procedures and requirements
  • Reside within the San Antonio, Texas territory
  • Unrestricted U.S. work authorization at the time of hire and for the duration of employment; U.S. work authorization sponsorship is not offered for roles below Principal level
  • Experience servicing medical devices, imaging equipment, or other complex electronic systems
  • Ability to troubleshoot and diagnose issues on medical equipment or large capital equipment platforms
  • Experience delivering technical training or instruction to customers, distributors, or technical personnel
  • Strong written and verbal English communication skills
  • Experience working independently in a field-based service environment and managing multiple customer priorities
  • For Baccalaureate degrees earned outside of the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required

Benefits

Comp & perks
  • Health, dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps global well-being program
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement
  • Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums
  • Temporary employees eligible for paid sick time as required by applicable state law
  • Employee Stock Purchase Plan for temporary employees
  • Flexible Benefits Package
  • Reasonable accommodations for qualified individuals with disabilities