Principal Customer Engagement Specialist – Touch Surgery Ecosystem, Digital Technologies

Medtronic

. Lead customer engagement activities across live accounts .

Posted 9/30/2026full-timeRemote • United StatesLead💰 $112,000 - $168,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and relationship building within healthcare technology, focusing on driving adoption of digital solutions and optimizing clinical workflows. Proficient in analyzing data to inform strategic actions and enhance operational performance in hospital settings.

Highest-signal resume keywords

Healthcare Technology ExperienceCustomer EngagementDigital Health AdoptionStakeholder CollaborationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical OperationsAccount ManagementWorkflow OptimizationChange ManagementTechnical ProficiencySurgical EducationData AnalyticsArtificial IntelligenceVideo ManagementMedical Device Knowledge

Soft Skills

Relationship BuildingCommunicationPresentation SkillsProblem SolvingCollaboration

Tools & Technologies

Digital TechnologiesTouch Surgery PlatformsConnected Medical Technology

Industry Keywords

Operating Room ExperienceHealthcare StakeholdersIntegrated Delivery NetworksMulti-Stakeholder EnvironmentsU.S. Work Authorization

About the role

Key responsibilities & impact

Lead customer engagement activities across live accounts
Build relationships with surgeons, nurses, operating room leaders, administrators, residents, information technology teams, and executive stakeholders
Drive adoption and utilization by aligning Digital Technologies solutions with clinical workflows, operational priorities, and organizational objectives
Analyze customer usage data and translate insights into action plans improving adoption, retention, and account growth
Facilitate customer business reviews and present outcomes, opportunities, and performance metrics to hospital stakeholders
Partner with Sales teams to identify expansion opportunities within existing health systems and support commercial objectives
Collaborate with Product and Engineering teams on customer feedback, workflow requirements, and enhancement opportunities
Deliver product training, support feature adoption, and assist with operational troubleshooting with technical teams
Support implementation and go-live activities for assigned projects as needed
Support hospitals and health systems using Digital Technologies, including video management, data analytics, artificial intelligence, surgical education, and Touch Surgery platforms
Travel 75%+ within the Midwest territory

Requirements

What you’ll need

Bachelor's degree with 7+ years of experience OR advanced degree with 5+ years of experience in healthcare technology, medical devices, clinical operations, perioperative services, customer engagement, or account management
Experience working within operating room, procedural, or surgical care environments
Experience engaging clinical, operational, administrative, and information technology stakeholders across hospital or health system organizations
Ability to travel 75%+ within the assigned territory and work remotely within the Midwest region
For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Preferred: experience supporting technology adoption within large health systems or integrated delivery networks
Preferred: experience navigating complex hospital decision-making structures and multi-stakeholder healthcare environments
Preferred: experience in operating room services from a clinical, healthcare technology, consulting, or medical device background
Preferred: experience leading customer-facing workflow optimization, change management, or digital health initiatives
Preferred: technical proficiency supporting software, digital health, or connected medical technology platforms
Preferred: experience presenting business, operational, or clinical insights to healthcare stakeholders
U.S. work authorization requirements apply

Benefits

Comp & perks

Competitive salary
Flexible benefits package
Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps global well-being program
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan
Temporary employees: paid sick time as required under applicable state law
Temporary employees: Employee Stock Purchase Plan