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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and developing conversational AI and automation solutions, with a strong focus on API integrations, cloud technologies, and enhancing Generative AI capabilities. Proficient in troubleshooting technical issues and optimizing platform performance while collaborating with business partners to deliver scalable solutions.
Highest-signal resume keywords
Conversational AI DevelopmentAPI DevelopmentServiceNow IntegrationGenerative AI CapabilitiesCloud Technologies
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software DevelopmentApplication SupportAutomationCloud TechnologiesREST APIsJSONWeb ServicesDevOps PracticesCI/CD PipelinesSecurity Concepts
Soft Skills
CollaborationProblem-SolvingTechnical Documentation
Tools & Technologies
ServiceNowAWSAutomation ToolsIT Virtual Assistant Platforms
Industry Keywords
Conversational AIGenerative AIChatbot Technologies
Tech Stack
Tools & technologiesAWSCloudServiceNow
About the role
Key responsibilities & impact- Design, develop, and support conversational AI and automation solutions
- Build and maintain integrations using APIs, ServiceNow, and enterprise applications
- Configure, test, and enhance Generative AI capabilities, including prompt engineering
- Develop workflow automations to improve efficiency and user self-service
- Troubleshoot complex technical issues and ensure platform stability
- Collaborate with business partners to gather requirements and deliver scalable solutions
- Participate in deployments, system enhancements, and continuous improvement initiatives
- Create technical documentation and support operational best practices
- Monitor platform performance and recommend optimization opportunities
- Support and enhance Robin, Medtronic's IT Virtual Assistant platform
- Support customer onboarding activities and contribute to the evolution of Robin's conversational AI and Generative AI capabilities
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in software development, application support, automation, or cloud technologies
- Fluent English level
- Experience with enterprise integrations and API development
- Experience supporting cloud-based applications and platforms
- Experience with Conversational AI, Generative AI, or chatbot technologies preferred
- Experience with ServiceNow and automation tools preferred
- Knowledge of REST APIs, integrations, JSON, and web services
- Knowledge of ServiceNow workflows and automation capabilities
- Knowledge of cloud technologies; AWS preferred
- Knowledge of DevOps practices, CI/CD pipelines, and source control
- Knowledge of security concepts including OAuth, SSO, and secrets management
Benefits
Comp & perks- Flexible Work Arrangement
- Competitive Salary and flexible Benefits Package
- Wide range of benefits, resources, and competitive compensation plans designed to support employees at every career and life stage
- Short-term incentive: Medtronic Incentive Plan (MIP)