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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing clinical and technical support for O-Arm Imaging & Navigation products, including troubleshooting and installation. Possesses strong knowledge of medical devices, anatomy, and medical terminology, along with the ability to educate and train healthcare personnel.
Highest-signal resume keywords
O-Arm Imaging SupportRT Certification (ARRT)Technical Service ExperienceKnowledge of OR EnvironmentConflict Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical EvaluationsSystem TroubleshootingCalibration of ToolsRegulatory ComplianceDatabase Management
Soft Skills
Customer SupportTraining and EducationCommunication SkillsProblem-Solving
Tools & Technologies
Imaging EquipmentTest Equipment
Certifications & Qualifications
RT Certification (ARRT)
Industry Keywords
Medical DevicesMedTechHealthcareLife SciencesAnatomyMedical Terminology
About the role
Key responsibilities & impact- Provide clinical, technical, and product knowledge support for O-Arm Imaging & Navigation products
- Cover the West Coast with 70–75% travel
- Set up, support, and conduct O-Arm intraoperative imaging clinical evaluations and on-site installations
- Work with hospital physicists when testing O-Arm for acceptance
- Troubleshoot system hardware and software to maximize performance
- Maintain and calibrate tools and test equipment
- Follow Standard Operating Procedures and complete required regulatory forms
- Identify and escalate quality improvements
- Provide telephone clinical support to customers
- Update customer databases with installed products, serial numbers, trained surgeons, site information, open issues, part returns, and open calls
- Notify sales representatives about site issues for follow-up
- Attend customer meetings, shows, and conventions to provide technical support
- Follow Medtronic travel and entertainment expense policies
- Educate and train radiology staff, operating-room staff, physicians, and other hospital personnel
- Serve as a technical resource for surgeons, clinicians, and trainees
- Partner with other Medtronic business representatives to drive equipment utilization
Requirements
What you’ll need- High School Diploma (or equivalent) AND 8+ years experience, OR Associate’s Degree AND 6+ years experience, OR Bachelor’s Degree AND 4+ years experience
- Current RT Certification (ARRT)
- Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries
- Unrestricted U.S. work authorization at the time of hire and for the duration of employment
- Prior technical service, support or training experience preferred
- Knowledge of the OR environment and working around sterile fields preferred
- Knowledge of anatomy and medical terminology preferred
- Solid aptitude for using mechanical and electronic devices preferred
- Experience in conflict management preferred
- For Baccalaureate degrees earned outside of the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Benefits
Comp & perks- Competitive benefits package
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps global well-being program
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
- Short-term incentive through the Medtronic Incentive Plan (MIP)
