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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in O-Arm Imaging & Navigation products, providing clinical and technical support while ensuring compliance with regulatory standards. Proficient in training and educating hospital personnel, troubleshooting systems, and maintaining equipment performance.
Highest-signal resume keywords
O-Arm Imaging & Navigation SupportRT Certification (ARRT)Technical Service ExperienceKnowledge of Anatomy and Medical TerminologyConflict Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical EvaluationsSystem TroubleshootingEquipment CalibrationRegulatory ComplianceDatabase ManagementMechanical Device AptitudeElectronic Device AptitudeMicrosoft Office Proficiency
Soft Skills
Customer SupportTraining and EducationCommunication SkillsProblem-Solving
Certifications & Qualifications
RT Certification (ARRT)
Industry Keywords
Operating Room EnvironmentSterile FieldsClinical SupportQuality ImprovementTechnical Resource
About the role
Key responsibilities & impact- Provide clinical, technical, and product knowledge support for O-Arm Imaging & Navigation products
- Set up, support, and conduct O-Arm intraoperative imaging clinical evaluations and on-site installations with surgeons and potential customers
- Work with hospital physicists when testing O-Arm systems for acceptance
- Troubleshoot system hardware and software to maximize performance
- Maintain and calibrate tools and test equipment
- Follow Standard Operating Procedures and complete necessary regulatory forms
- Identify and escalate quality improvements
- Provide telephone clinical support to customers
- Update customer databases with installed products, serial numbers, trained surgeons, site information, open issues, part returns, and open calls
- Notify sales representatives about site issues for follow-up
- Attend customer meetings, shows, and conventions to provide technical support
- Follow Medtronic travel and entertainment expense policies
- Educate and train hospital personnel, including radiology, OR staff, and physicians
- Serve as a technical resource for surgeons, clinicians, and trainees
- Partner with CST business representatives to drive equipment utilization
- Perform other duties assigned by management
- Cover the West Coast with 70–75% travel
Requirements
What you’ll need- Bachelor’s degree
- Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience
- Current RT Certification (ARRT)
- Prior technical service, support or training experience, or OR experience
- Knowledge of the OR environment and working around sterile fields
- Knowledge of anatomy and medical terminology
- Solid aptitude for using mechanical and electronic devices
- Experience in conflict management
- Proficient in PC software applications including Microsoft Office suite
- For Baccalaureate degrees earned outside of the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
- Unrestricted U.S. work authorization at the time of hire and for the duration of employment
Benefits
Comp & perks- Competitive salary and flexible Benefits Package
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan for eligible Vice Presidents and above or those meeting IRS earning minimums
- Paid sick time for temporary employees as required by applicable state law
- 70–75% travel role