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IT Operations Manager
MedWatch, LLC. Lead day-to-day IT operations, including help desk support, application support, service delivery, incident management, and operational technology administration .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT operations management, including service delivery, application support, and operational technology administration. Proficient in leading teams, mentoring staff, and implementing continuous improvement practices to enhance service quality and efficiency.
Highest-signal resume keywords
IT Operations ManagementMicrosoft 365 AdministrationAzure AdministrationService DeliveryTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportIncident ManagementSQL DatabasesEndpoint ManagementOperational Security PracticesSaaS Application ManagementSoftware LicensingCloud-Based TechnologiesReporting SolutionsCrystal Reports
Soft Skills
LeadershipMentoringCoachingPerformance ManagementCustomer Service
Tools & Technologies
Microsoft 365AzureAdobeRingCentralNICE inContactAskNicely
Industry Keywords
Service Delivery MetricsOperational ProceduresContinuous Improvement PracticesAccess ManagementBusiness Continuity
Tech Stack
Tools & technologiesAzureCloudCyber SecuritySQL
About the role
Key responsibilities & impact- Lead day-to-day IT operations, including help desk support, application support, service delivery, incident management, and operational technology administration
- Supervise Help Desk, EDI, and other IT operational support personnel
- Serve as the primary escalation point for operational technology, application support, reporting, workflow, and business systems issues
- Establish operational procedures, support standards, documentation, and service delivery metrics
- Monitor operational performance and identify opportunities to improve efficiency, service quality, and user experience
- Provide leadership, mentoring, coaching, performance management, recruitment, onboarding, training, succession planning, and professional development support
- Oversee Microsoft 365, Adobe, RingCentral, AskNicely, NICE inContact, and other enterprise applications
- Manage licensing, user provisioning, access management, configuration governance, renewals, vendors, and service providers
- Oversee EDI operations, client onboarding, implementation coordination, testing, production readiness, and post-implementation support
- Coordinate activities among clients, IT operations, vendors, development resources, and business stakeholders
- Oversee proprietary software and business systems support, reporting requests, data validation, SQL-based reporting solutions, and Crystal Reports troubleshooting
- Coordinate Azure, cloud services, identity systems, access controls, monitoring, infrastructure support, business continuity, disaster recovery, and incident response activities
- Collaborate with Development, Cybersecurity, Data Analytics, Infrastructure, vendors, clients, and executive leadership
- Assist with operational technology expenditures, vendor invoices, purchases, contract administration, and other duties assigned by technology leadership
Requirements
What you’ll need- Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Technology Management, or a related field required; equivalent combination of education and relevant experience may be considered
- Minimum of five (5) years of progressively responsible experience in IT operations, service delivery, technical support, application support, systems administration, or related technology functions
- Minimum of two (2) years of supervisory, team leadership, or people management experience required
- Demonstrated experience leading, mentoring, developing, or coordinating technical staff and operational technology activities
- Strong understanding of IT operations, service delivery, application support, endpoint management, business systems administration, and operational security practices
- Strong understanding of customer service principles, incident management processes, escalation management, service performance measurement, and continuous improvement practices
- Strong knowledge of Microsoft 365 administration, SaaS application management, software licensing, identity and access management, and cloud-based technologies
- Working knowledge of Azure administration, infrastructure operations, reporting solutions, SQL databases, Crystal Reports, and business application environments
- Strong computer skills with proficiency in Microsoft Office Suite products
- Ability to work in the United States for any employer without sponsorship
Benefits
Comp & perks- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Life insurance
- AD&D insurance
- 401(k) with match
- Critical illness coverage
- Legal plan
- Identity theft coverage
- Pet insurance
- Discount programs
- Remote work arrangement