MedWatch, LLC

Operations

• Lead day-to-day IT operations, including help desk support, application support, service delivery, incident management, and operational technology administration
• Supervise Help Desk, EDI, and other IT operational support personnel
• Serve as the primary escalation point for operational technology, application support, reporting, workflow, and business systems issues
• Establish operational procedures, support standards, documentation, and service delivery metrics
• Monitor operational performance and identify opportunities to improve efficiency, service quality, and user experience
• Provide leadership, mentoring, coaching, performance management, recruitment, onboarding, training, succession planning, and professional development support
• Oversee Microsoft 365, Adobe, RingCentral, AskNicely, NICE inContact, and other enterprise applications
• Manage licensing, user provisioning, access management, configuration governance, renewals, vendors, and service providers
• Oversee EDI operations, client onboarding, implementation coordination, testing, production readiness, and post-implementation support
• Coordinate activities among clients, IT operations, vendors, development resources, and business stakeholders
• Oversee proprietary software and business systems support, reporting requests, data validation, SQL-based reporting solutions, and Crystal Reports troubleshooting
• Coordinate Azure, cloud services, identity systems, access controls, monitoring, infrastructure support, business continuity, disaster recovery, and incident response activities
• Collaborate with Development, Cybersecurity, Data Analytics, Infrastructure, vendors, clients, and executive leadership
• Assist with operational technology expenditures, vendor invoices, purchases, contract administration, and other duties assigned by technology leadership

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IT Operations Manager