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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading technical teams within data center operations, focusing on server hardware management, Linux and Windows system administration, and incident resolution. Proficient in fostering team accountability and continuous improvement while ensuring adherence to operational standards.
Highest-signal resume keywords
Team LeadershipLinux System AdministrationServer Hardware ManagementIncident Command SkillsOperational Standards Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Linux System AdministrationWindows Server AdministrationServer Hardware DiagnosticsRAID TechnologiesScripting (Python, Bash, Ansible)Performance TuningIncident Handling WorkflowsOperational DocumentationShift Handover BriefingsRoot Cause Analysis
Soft Skills
Advanced English CommunicationCoachingMentoringOwnershipAccountability
Tools & Technologies
Monitoring PlatformsTicketing SystemsDCIM PlatformsAsset Management PlatformsRemote Hands Coordination
Certifications & Qualifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Information Systems
Industry Keywords
Data Center OperationsInfrastructure OperationsPower Distribution (PDU)Fleet ManagementCloud InfrastructureISP Environments
Tech Stack
Tools & technologiesAnsibleCloudLinuxPython
About the role
Key responsibilities & impact- Lead and supervise the Senior Operations Analysts team
- Ensure full operational coverage and adherence to standards
- Serve as the primary escalation point for complex operational issues
- Coordinate resolution across internal teams and remote data center technicians
- Conduct shift handover briefings
- Monitor team performance and provide real-time coaching
- Identify development opportunities for analysts
- Foster ownership, accountability, and continuous improvement
- Oversee and participate in operational tasks involving servers, storage, networking equipment, and platform software
- Lead root cause analysis for hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management
- Ensure rack and stack activities, hardware installation, and in-cabinet maintenance meet standards
- Validate and improve IPMI/BMC configurations
- Coordinate with remote data center technicians to meet operational standards and SLAs
- Install, configure, and troubleshoot Linux and Windows operating systems
- Maintain and improve operational documentation, runbooks, workflows, and escalation procedures
- Identify process gaps and propose improvements to the Operations Manager
- Contribute to standard operating procedures for the DCOps team
- Report directly to the Operations Manager
Requirements
What you’ll need- Advanced English communication skills (B2 or higher)
- Proven experience leading or mentoring technical teams in a data center or infrastructure operations environment
- Deep expertise with server hardware, including diagnostics, replacements, upgrades, and fleet management
- Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination
- Advanced knowledge of Linux system administration (CentOS, Ubuntu, or similar), including scripting, automation, and performance tuning
- Solid knowledge of Windows Server environments
- Strong familiarity with RAID technologies, disk provisioning, and storage troubleshooting
- Strong incident command skills with demonstrated ability to lead resolution during critical events
- Proficiency with monitoring platforms, ticketing systems, and incident handling workflows
- Bachelor's degree in Computer Science, Information Systems, or equivalent working experience
- Prior experience in a team lead or senior role within a data center operations environment is strongly preferred
- Experience with automation and scripting tools (Python, Bash, Ansible) applied to infrastructure operations is nice to have
- Familiarity with DCIM or asset management platforms is nice to have
- Experience coordinating with multiple data centers or PoPs simultaneously is nice to have
- Background in ISP or cloud infrastructure environments is nice to have
Benefits
Comp & perks- Flexible working environment – a remote-first culture with coworking options available
- Generous leave plans – including parental leave, birthday leave, and a purchased annual leave program
- Health and wellness support through a wellness allowance and employee wellbeing initiatives
- Comprehensive learning support – generous study and training allowance plus paid study leave
- Creative, modern workspaces
- Access to coworking spaces via a global WeWork membership
- Motivated, inclusive team
- Recognition programs through Legend and Kudos awards