Megaport

Marketing

• Develop and execute a comprehensive field marketing strategy for Brazil and Mexico aligned with company goals
• Collaborate with local Sales Leadership to support pipeline growth and sales targets
• Collaborate with the global marketing team to integrate regional and global initiatives
• Develop and execute targeted demand-generation campaigns
• Support new logo acquisition and demonstrate marketing contribution
• Own customer marketing initiatives supporting retention and upsell
• Activate social, digital, content, partner, and event channels
• Plan and execute in-region industry conferences, partner events, roundtables, and customer engagements
• Align event activity with priority accounts and pipeline objectives
• Manage event logistics and follow-up to ensure ROI and lead progression
• Identify and recruit partners with sales leadership
• Cultivate industry-partner relationships and execute joint marketing initiatives
• Create regional presentations, case studies, whitepapers, and sales-enablement materials
• Adapt content, messaging, and campaigns for the market
• Use Marketo and Salesforce analytics to measure and analyze campaign performance
• Share reporting insights and lessons with the wider team

Field Marketing Manager

Customer Success Manager

• Provide oversight and reporting on internal customer-related tickets across various JIRA projects
• Manage customer service requests, including manual service order agreements and outsourced cross-connect orders
• Support initial customer onboarding and track onboarding metrics in SFDC
• Lead completion of customer questionnaires, RFPs, security and compliance forms, financial intake forms, and other pre-sales partner/customer vendor forms
• Engage Legal and InfoSec teams regarding non-standard commercial terms and conditions
• Manage billing assurance tasks, including reviewing initial staged invoices and new customer invoices
• Coordinate billing activities between Finance and Sales related to customer aging and collection efforts
• Deliver exceptional customer service and directly help customers resolve issues
• Support data collection and reporting for commercial customer business reviews
• Communicate broader customer trends to management to improve customer experience
• Maintain in-depth knowledge of Megaport products, solutions, and operational systems
• Support Sales, Megaport Partners, Direct customers, Global Channel, Customer Service Managers, and Solutions Architects
• Help expand, retain, and develop customer relationships and revenue

Customer Success Operations Manager

Sales Development Rep

• Execute inbound and outbound sales motions supporting the APAC Japan Sales team
• Respond to prospects and qualify whether Megaport is a suitable solution
• Generate new meetings and opportunities from inbound marketing-qualified leads and outbound prospecting campaigns
• Use phone, email, and LinkedIn to connect with prospective customers
• Follow up on, manage, and drive qualified inbound marketing leads to book meetings and create sales opportunities
• Use Salesforce, Gong, LinkedIn Sales Navigator, Nooks, and ZoomInfo for sales and lead generation
• Learn and communicate how Megaport solutions address customer pain points and deliver value
• Identify and source sales opportunities aligned with Megaport's ideal customer profile
• Manage prospects through the website live chat tool
• Collaborate with Sales Executives, solution architects, marketing, and broader account teams
• Maintain contact information and pipeline data in Salesforce CRM
• Qualify prospects and schedule demonstrations
• Complete sales training and self-study to stay informed about products and services
• Invite and drive attendance to company events and regional trade shows
• Report to the APAC SDR Team Lead
• Develop sales career through ongoing training and 1:1 coaching

Sales Development Representative

DevOps Engineer

• Improve production reliability and system resilience within an SRE-scoped team
• Champion high standards and industry best practices
• Communicate with teams and stakeholders throughout projects
• Bring fresh ideas and encourage others
• Investigate complex technical problems
• Work across numerous technologies in a fast-changing industry
• Participate in on-call rotation, incident response, and blameless post-incident reviews
• Write code, handle alerts, improve solutions, and support others
• Engage stakeholders in requirements analysis and demonstrations
• Ensure systems are secure, maintainable, and available
• Support customer success and company goals

Field Marketing Manager

Customer Success Operations Manager

Sales Development Representative

Senior Site Reliability Engineer