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Customer Care Executive
MEININGER Hotels. Assist guests before, during, and after their stay via telephone, email, chat, and social media .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on creating positive guest experiences, effective communication, and the ability to resolve enquiries in a multi-channel environment. Proficient in collaborating with cross-functional teams and maintaining high service quality to meet customer satisfaction and revenue targets.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsMulti-Channel SupportOrganisational SkillsFluency in English and German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Solution-OrientedAttention to DetailProactive Team PlayerFlexible and Adaptable
Industry Keywords
HospitalityCall CentreGuest ExperienceSales MaximisationCustomer SatisfactionRevenue TargetsAdministrative TasksContinuous Improvement
About the role
Key responsibilities & impact- Assist guests before, during, and after their stay via telephone, email, chat, and social media
- Provide information about reservations, services, and destinations
- Resolve guest enquiries quickly and effectively, including challenging situations at first point of contact
- Maximise sales through up-selling and tailored guest recommendations
- Maintain service quality and contribute to customer satisfaction, revenue, and conversion targets
- Collaborate with Finance, Commerce, and Hotel Operations teams
- Monitor recurring enquiries and provide feedback to management for continuous improvement
- Support administrative tasks, reporting, and ad-hoc activities
Requirements
What you’ll need- First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory
- Passion for delivering excellent customer service and creating positive guest experiences
- Strong written and verbal communication skills
- Comfortable working in a multi-channel contact environment: phone, email, chat, social media
- Ability to stay calm, solution-oriented, and professional in challenging situations
- Strong organisational skills with high attention to detail and accuracy
- Proactive team player who enjoys collaborating and sharing knowledge
- Flexible and adaptable in a fast-paced environment
- Fluent in English and German (B1 level) are mandatory; additional languages are a plus
- Willingness to work in rotating shifts covering department opening hours
Benefits
Comp & perks- Fair compensation package and tax-free surcharges
- Company Pension Scheme
- Extra vacation days for every year with MEININGER (up to 5 days extra)
- 2 extra paid leave days for Corporate Volunteering & VTO Program
- MEININGER Staff Nights Program & discounts for friends and family
- Employee events and team activities: M-Days, winter party, team building events, company jubilees
- Growth and development opportunities as part of an internationally expanding organization
- A diverse, open working environment
- Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families
- Hybrid work, at least 2 days at the office Milan
- Busuu: Language Learning App