Customer Care Executive

MEININGER Hotels

. Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media .

Posted 10/31/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively assisting guests through various communication channels while maintaining high service quality standards. Proficient in handling challenging situations with professionalism and a solution-oriented approach, contributing to team targets for customer satisfaction and revenue.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsMulti-Channel Contact EnvironmentFluent in English and GermanOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Solution-OrientedProfessionalismAttention to DetailTeam PlayerAdaptability

Industry Keywords

HospitalityCall CentreCustomer SatisfactionSales MaximisationService Delivery

About the role

Key responsibilities & impact

Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media
Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries
Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact
Identify opportunities to maximise sales through up-selling and tailored recommendations for guests
Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions
Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery
Monitor recurring enquiries and provide feedback to management to support continuous improvement
Support administrative tasks, reporting, and other ad-hoc activities when required

Requirements

What you’ll need

First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory
Passion for delivering excellent customer service and creating positive guest experiences
Strong communication skills, both written and verbal
Comfortable working in a multi-channel contact environment (phone, email, chat, social media)
Ability to stay calm, solution-oriented, and professional in challenging situations
Strong organisational skills with high attention to detail and accuracy
A proactive team player who enjoys collaborating and sharing knowledge
Flexible and adaptable in a fast-paced environment
Fluent in English and German (B2 level) are mandatory; additional languages are a plus
Willingness to work in rotating shifts covering department opening hours

Benefits

Comp & perks

Fair compensation package and tax-free surcharges
Company Pension Scheme
Extra vacation days for every year with MEININGER (up to 5 days extra)
2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)
MEININGER Staff Nights Program & discounts for friends and family
Employee events and team activities: M-Days, winter parties, team building events, company jubilees
Growth and development opportunities as part of an internationally expanding organization
A diverse, open working environment
Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families
Hybrid work, at least 2 days at the office Berlin
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