German-Speaking Customer Success Manager

Meister

. Engage with a portfolio of customers across the DACH region .

Posted 9/24/2026full-timeVienna • AustriaJuniorMid-Level💰 €2,547 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the customer lifecycle within B2B SaaS, utilizing data-driven insights to enhance customer satisfaction and retention. Proficient in strategic thinking and project management, with hands-on experience in AI tools and digitization initiatives.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceCustomer Health Metrics AnalysisProject ManagementGerman Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementData AnalysisKPI AnalysisAI Tools ExperimentationDigitization Initiatives

Soft Skills

Strategic ThinkingProactive MindsetRelationship Building

Tools & Technologies

ScrumAgile Frameworks

Industry Keywords

Customer Success Best PracticesCustomer Journey ManagementCustomer SatisfactionCustomer Retention

About the role

Key responsibilities & impact

Engage with a portfolio of customers across the DACH region
Build meaningful, long-term customer relationships
Manage the entire customer journey from onboarding to renewal
Support customer success strategies tailored to Meister’s goals and circumstances
Analyze customer health metrics and KPIs to identify improvement areas
Use data-driven insights to support customer satisfaction and retention
Experiment with AI tools and digitization initiatives to optimize customer workflows and team productivity
Structure customer success plans
Collaborate with cross-functional teams to meet deadlines and quality standards

Requirements

What you’ll need

2+ years’ experience in customer success within B2B SaaS
Practical experience overseeing the customer lifecycle
Understanding of key customer success best practices
Excellent written and spoken German
C2-level English
Strategic thinking and proactive, builder-oriented mindset
Ability to analyze customer health metrics and KPIs
Hands-on experience experimenting with AI tools and digitization initiatives
Practical project management experience
Familiarity with Scrum or other agile frameworks
Ability to work full-time, 38.5 hours per week

Benefits

Comp & perks

Employee stock ownership program
Flexible working hours (flexitime)
Workation policy
Choice of preferred hardware
Dedicated personal learning budget
Yearly public transport card for Vienna-based team members
Subsidized indoor, outdoor and wellness activities
Extra vacation day on your birthday
December 24 and 31 off
Annual vacation entitlement increases with tenure
Regular company events, including an annual company retreat and frequent team activities
Remote work from selected European locations
Own office schedule at the central Vienna hub