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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing delinquent accounts through effective communication and resolution-oriented approaches, while maintaining organized records and ensuring compliance with contractual obligations. Proficient in utilizing CRM systems and digital communication tools to enhance collections processes.
Highest-signal resume keywords
Collections Workflow ExecutionCustomer CommunicationCRM System ProficiencyOrganizational SkillsBilingual Proficiency in English and Portuguese
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ManagementCustomer ServicePayment Agreement ProposalContractual Implications UnderstandingDelinquency Trend Monitoring
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsResolution-Oriented Approach
Tools & Technologies
WhatsApp BusinessCRM SystemsEmail Communication
Industry Keywords
Delinquent AccountsCollections ProcessCredit Bureau ReportingRemote Work Experience
About the role
Key responsibilities & impact- Contact delinquent customers daily by phone, WhatsApp, and email
- Execute the collections workflow according to the number of days past due
- Conduct resolution-oriented collection approaches
- Follow up until each case is resolved
- Propose and record installment agreements and payment deadlines within established authorization limits
- Ensure customers understand the contractual implications of nonpayment
- Escalate complex cases to the Senior Analyst
- Monitor, organize, and prioritize the delinquent accounts portfolio
- Flag risks of repeat delinquency and emerging delinquency trends
- Record interactions, agreements, and contact attempts in the system/CRM
- Keep portfolio information up to date and organized
- Ensure the traceability of collection activities
- Refer cases for credit bureau reporting or legal action in coordination with the Administrative Assistant
- Contribute suggestions for improving the collections workflow and processes
- Work Monday through Friday, from 8:00 a.m. to 5:48 p.m.
Requirements
What you’ll need- Previous experience in customer service or collections
- Strong verbal and written communication skills
- Familiarity with WhatsApp Business, email, and CRM systems
- Strong organizational skills and the ability to manage multiple contacts simultaneously
- English proficiency
- Portuguese proficiency
- Availability to work remotely
- Adequate setup for remote work, including a computer or laptop and a suitable workspace
- Previous remote work experience
Benefits
Comp & perks- Meal allowance
- Day off
- Wellness platform
- Commission
- Home office allowance
- Remote work
- Training platform