Customer Success Analyst – Farmer

. Actively manage a portfolio of customers, monitoring engagement, platform usage, and progress toward results.

Posted 10/15/2026contractRemote • BrazilMid-LevelSeniorWebsite

Key responsibilities & impact

Actively manage a portfolio of customers, monitoring engagement, platform usage, and progress toward results.
Conduct proactive customer outreach based on data, history, behavior, and identified opportunities.
Identify opportunities for expansion, new contracts, and increased use of Mellro.
Re-engage disengaged or inactive customers by developing reactivation action plans.
Monitor the contract lifecycle—from analysis and approval through signature—to improve conversion rates.
Work with customers to encourage use of Mellro’s features and expand contracts executed through the platform.
Assess customer portfolios and develop individual action plans.
Record contacts, history, context, next steps, and opportunities in ClickUp.
Track portfolio, contract, engagement, retention, reactivation, and expansion metrics.
Conduct consultative customer meetings as needed.
Identify churn risks and take preventive action.
Support customers in using Mellro by answering questions about processes, contracts, analyses, and features.
Identify challenges and opportunities to improve the customer experience, and share insights with the team.
Participate in portfolio growth campaigns and initiatives.

What you’ll need

Experience in Customer Success, portfolio management, or consultative B2B customer relationship management.
Experience leading business review meetings and demonstrating value.
Experience with Customer Success metrics such as NPS, Health Score, Churn, Retention, Expansion, Cross-sell, and Upsell.
Analytical ability to interpret data and turn it into customer action plans.
Experience with CRM and management tools such as RD Station, Slack, ClickUp, and Google Workspace.
Ability to lead consultative conversations and influence customers through data and strategy.
Consultative mindset with a strong results orientation.
Commercial mindset and comfort discussing business, opportunities, contracts, results, and growth.
Strategic vision and the ability to identify growth opportunities within accounts.
Resilience and comfort working toward challenging targets.
Analytical mindset, using data to support decisions and recommendations.
Bachelor’s degree, postgraduate degree, or MBA.
Adequate setup for remote work, including a computer or laptop and a suitable workspace.
Experience working under a PJ (legal-entity contractor) arrangement.

Comp & perks