FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and improving operational processes within Customer Service and Customer Operations, leveraging analytical skills to assess productivity and efficiency metrics. Proficient in engaging with leadership to present strategic recommendations and develop actionable plans for organizational improvement.
Highest-signal resume keywords
Customer Service ExperienceOperational Process ImprovementWorkforce Sizing AnalysisStrategic Recommendations PresentationPortuguese Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Process DiagnosisProductivity Metrics AnalysisEfficiency Metrics KnowledgeOrganizational Structure AnalysisAutomation KnowledgeArtificial Intelligence Understanding
Soft Skills
Assertive CommunicationActive ListeningInfluencing SkillsInvestigative ApproachCritical Thinking
Tools & Technologies
Customer Service ToolsAutomation Technologies
Industry Keywords
Customer OperationsCustomer ExperienceService OperationsOrganizational Dynamics
About the role
Key responsibilities & impact- Diagnose operational processes, workflows, tools, and metrics
- Assess productivity, quality, operational capacity, and workforce sizing
- Identify bottlenecks, rework, overlapping responsibilities, and opportunities to integrate Customer Service and Technology
- Analyze the organizational structure, distribution of responsibilities, and leadership effectiveness
- Evaluate different service models, including automation, artificial intelligence, and human support
- Conduct discussions with leaders and teams to understand the operational reality
- Prepare an executive diagnostic report with opportunities, recommendations, and a prioritized action plan
- Act as a consultative and strategic partner to the area’s management team
Requirements
What you’ll need- Solid experience in Customer Service, Customer Operations, Customer Experience, or Service Operations
- Experience diagnosing and improving operational processes
- Knowledge of customer service, productivity, and efficiency metrics
- Experience with workforce sizing and organizational structure analysis
- Knowledge of tools, automation, and technologies applied to customer service
- Experience engaging with leaders and presenting strategic recommendations
- Systems thinking and analytical mindset
- Investigative, critical, and questioning approach
- Ability to understand people, processes, and organizational dynamics
- Maturity to engage with leaders and independently develop recommendations
- Assertive communication, active listening, and the ability to influence through well-reasoned arguments
- Interest in innovation, artificial intelligence, and the evolution of customer service models
- Own equipment required for remote work
- Portuguese proficiency
Benefits
Comp & perks- Remote work
- Own equipment required for remote work
- Engagement as an external consultant/freelancer