Temporary Customer Support Analyst

Mellro

. Provide customer support through official channels, answering questions about the platform and its processes, including contracts, inspections, terminations, amendments, and usage workflows .

Posted 11/6/2026full-timeCuritiba • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills, with a proactive approach to customer support and a focus on improving user experience. Proficient in organizing and tracking requests while utilizing digital tools and ticketing systems effectively.

Highest-signal resume keywords

Customer Support ExperienceAnalytical MindsetProactive Problem SolvingEmpathy and Active ListeningClickUp Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceRequest TrackingOperational MetricsData EntryProblem Identification

Soft Skills

Strong Communication SkillsAttention to DetailOwnership in Customer InteractionsAdaptability to Customer ProfilesPersonalized Communication

Tools & Technologies

Ticketing SystemsDigital ToolsSpreadsheetsClickUp

Industry Keywords

Customer ExperienceReal Estate Market ProcessesLease AgreementsProperty InspectionsContract Amendments

About the role

Key responsibilities & impact

Provide customer support through official channels, answering questions about the platform and its processes, including contracts, inspections, terminations, amendments, and usage workflows
Deliver assertive, solution-oriented support by assessing the feasibility of solutions and identifying potential risks during customer interactions
Log and track requests in the ticketing system, ensuring that the relevant teams have access to evidence, history, and detailed information about each request
Identify recurring issues related to tickets, projects, and products, contributing suggestions for improvement
Update ClickUp cards and enter customer data and commercial information related to contracts
Prepare and maintain tracking spreadsheets, monthly reports, and operational metrics for the department
Provide reactive, multichannel support, prioritizing quality, empathy, and personalized communication with customers
Promote customer self-sufficiency in using the platform, strengthening relationships and the overall user experience
Participate in meetings, training sessions, and continuous development initiatives, contributing to the improvement of processes and operations

Requirements

What you’ll need

Strong verbal and written communication skills, with the ability to adapt language to different customer profiles
Experience in customer service, support, or Customer Experience
Ability to organize, document, and track requests
Analytical mindset and attention to detail when identifying problems and opportunities for improvement
Proactive approach and strong sense of ownership in handling customer interactions
Empathy, active listening, and the ability to handle different situations and customer profiles
Comfortable using digital tools, customer support systems, and spreadsheets
Experience with N1 support or Customer Success/Customer Operations is a plus
Knowledge of task management tools such as ClickUp is a plus
Experience with digital platforms and ticketing systems is a plus
Knowledge of real estate market processes, especially lease agreements, property inspections, amendments, and terminations, is a plus
Portuguese

Benefits

Comp & perks

Meal voucher
Day off
Wellness platform
Home office allowance