Product Enablement Lead

Member Access Processing

. Design, develop, maintain, and deliver product learning experiences for credit unions and MAP employees.

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering role-based learning experiences in the payments industry, particularly for credit unions and card processing operations. Proficient in translating complex technical concepts into actionable training content while managing multiple curriculum priorities effectively.

Highest-signal resume keywords

Payments Industry ExperienceCard Transaction Lifecycle KnowledgeScenario-Based Learning DevelopmentFacilitation and Presentation SkillsProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Card Processing OperationsTechnical EnablementTroubleshooting Complex ScenariosLearning Content DevelopmentWorkflow Analysis

Soft Skills

Communication SkillsStakeholder ManagementOrganizational Skills

Tools & Technologies

Microsoft OfficeLearning Management SystemsVirtual Training ToolsContent-Authoring Applications

Industry Keywords

Credit Union ProcessingFraud ConsiderationsClient SupportOperational ReadinessProduct Documentation

About the role

Key responsibilities & impact

Design, develop, maintain, and deliver product learning experiences for credit unions and MAP employees.
Maintain product and systems expertise across MAP products, Visa DPS platforms, card processing solutions, fraud, disputes, and operational tools.
Monitor product roadmaps, release communications, enhancements, and workflow changes to determine training impacts.
Partner with subject matter experts to validate product information, workflows, dependencies, and client-facing guidance.
Develop role-based learning paths, instructor-led programs, virtual learning, tutorials, workflow guides, playbooks, job aids, knowledge articles, videos, and assessments.
Create product enablement packages for launches and enhancements, including facilitator guides, demonstrations, exercises, practice scenarios, knowledge checks, and post-training resources.
Build hands-on labs, simulations, case studies, and realistic scenarios covering workflows, troubleshooting, decision-making, and operational readiness.
Deliver product training to new and established clients and facilitate new-hire and ongoing education for MAP employees.
Lead training through discovery, scoping, preparation, onboarding, go-live readiness, reinforcement, and follow-up learning.
Facilitate guided system exercises, troubleshooting workshops, workflow practice sessions, office hours, coaching, and knowledge refreshers.
Measure learner proficiency, training effectiveness, adoption indicators, support trends, and operational outcomes.
Participate in product and release planning, training-impact assessments, pilot training, readiness validation, and post-implementation reviews.
Collaborate with Product, Client Services, Implementation, Fraud Services, Operations, and other subject matter experts.
Maintain Membership.io, learning platforms, and LMS content, including scheduled reviews, updates, accessibility practices, and content governance.
Surface product, configuration, documentation, workflow, learner, and adoption issues to inform product and process improvements.

Requirements

What you’ll need

Five or more years of experience in the payments industry, with direct experience supporting credit and/or debit card processing operations, processor platforms, card servicing, implementations, or payment-related client support.
Demonstrated working knowledge of the card transaction lifecycle, including authorization, clearing and settlement, exceptions, disputes, fraud considerations, and cardholder servicing workflows.
Demonstrated ability to navigate complex processing systems and translate system behavior into practical guidance for clients and internal teams.
Experience developing or delivering hands-on, scenario-based learning, coaching, knowledge transfer, or technical enablement.
Demonstrated ability to troubleshoot complex operational or processing scenarios and communicate findings clearly to technical and non-technical audiences.
Experience working cross-functionally with client service, implementation, product, operations, fraud/disputes, or payment-processing teams.
Strong working knowledge of credit union processing environments and core systems.
Ability to interpret product documentation, release information, system workflows, and technical requirements and convert them into clear, actionable learning content.
Excellent facilitation, presentation, storytelling, written communication, and stakeholder-management skills.
Strong organizational and project-management skills, with the ability to manage multiple curriculum priorities and meet release-driven deadlines.
Ability to simplify complex technical and operational concepts without losing accuracy.
Proficiency with Microsoft Office and experience working with learning platforms, virtual training tools, or content-authoring applications.