Member Access Processing

Product Lead

• Design, develop, maintain, and deliver product learning experiences for credit unions and MAP employees.
• Maintain product and systems expertise across MAP products, Visa DPS platforms, card processing solutions, fraud, disputes, and operational tools.
• Monitor product roadmaps, release communications, enhancements, and workflow changes to determine training impacts.
• Partner with subject matter experts to validate product information, workflows, dependencies, and client-facing guidance.
• Develop role-based learning paths, instructor-led programs, virtual learning, tutorials, workflow guides, playbooks, job aids, knowledge articles, videos, and assessments.
• Create product enablement packages for launches and enhancements, including facilitator guides, demonstrations, exercises, practice scenarios, knowledge checks, and post-training resources.
• Build hands-on labs, simulations, case studies, and realistic scenarios covering workflows, troubleshooting, decision-making, and operational readiness.
• Deliver product training to new and established clients and facilitate new-hire and ongoing education for MAP employees.
• Lead training through discovery, scoping, preparation, onboarding, go-live readiness, reinforcement, and follow-up learning.
• Facilitate guided system exercises, troubleshooting workshops, workflow practice sessions, office hours, coaching, and knowledge refreshers.
• Measure learner proficiency, training effectiveness, adoption indicators, support trends, and operational outcomes.
• Participate in product and release planning, training-impact assessments, pilot training, readiness validation, and post-implementation reviews.
• Collaborate with Product, Client Services, Implementation, Fraud Services, Operations, and other subject matter experts.
• Maintain Membership.io, learning platforms, and LMS content, including scheduled reviews, updates, accessibility practices, and content governance.
• Surface product, configuration, documentation, workflow, learner, and adoption issues to inform product and process improvements.

Explore Product Enablement Lead at Member Access Processing. Review requirements and application details.