IT Support Desk Technician II

Members Choice Credit Union (Houston, TX)

. Support and resolve technical-related support requests through email, remote access tools, internal tickets, phone calls, electronic messaging platforms, and in-person support .

Posted 10/22/2026full-timeHouston • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and supporting end-user technology platforms, including cloud and on-premises network infrastructure. Proficient in managing IT asset inventory and providing exceptional service and support in a fast-paced environment.

Highest-signal resume keywords

IT TroubleshootingMicrosoft 365 SupportCloud Infrastructure DeploymentNetwork Connectivity (TCP/IP, DNS, LAN, WAN, VPN)Technical Development Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-User Technology SupportCloud Telephony PlatformsWindows Operating SystemsAzure Virtual DesktopFortinet ProductsManageEngine AppsBarcoding and ReportingDisaster Recovery TestingApplication DeploymentTechnical Documentation

Soft Skills

Strong Oral CommunicationStrong Written CommunicationDetail-OrientedOrganizational SkillsAbility to Manage Multiple Tasks

Tools & Technologies

RingCentralMicrosoft OfficeEndpoint ManagerOneDriveTeamsServiceDesk+Desktop CentralADManager+FortiGateFortiSwitch

Industry Keywords

IT SupportCredit UnionTechnical Development TrainingSecurity Awareness TrainingAsset Inventory Management

Tech Stack

Tools & technologies

AzureCloudDNSFirewallsTCP/IP

About the role

Key responsibilities & impact

Support and resolve technical-related support requests through email, remote access tools, internal tickets, phone calls, electronic messaging platforms, and in-person support
Provision, deprovision, deploy, troubleshoot, configure, and patch end-user technology platforms, including desktops, laptops, mobile devices, thin-clients, and peripherals
Deploy and support cloud and on-premises network infrastructure, including firewalls, routers, SSLVPN, switches, and wireless access points
Support cloud telephony platforms
Support Microsoft 365 cloud technology stacks, including Microsoft Office, Endpoint Manager, OneDrive, and Teams
Assist with management of IT-owned asset inventory through reporting and barcoding
Support testing and deployment of new applications and systems
Train and guide staff in hardware and software usage
Assist with disaster recovery efforts, including testing, training, and documentation
Investigate complex problems, identify root causes, test and implement solutions, and document results
Maintain current and accurate standard operating procedures
Maintain confidentiality regarding information processed, stored, or accessed by end-users on the network
Send company-wide notifications of IT-related maintenance when requested by management

Requirements

What you’ll need

At least one year of professional IT experience
An IT-related degree is preferred but not required
Must be able to perform necessary IT-troubleshooting steps
Must be willing to travel to MCCU’s branches and datacenters when necessary
Must participate in rotating on-call phone coverage including Saturdays
Must complete approved technical development training courses
Must complete security awareness and required credit union training courses
On occasion, may be asked to stay extended hours for IT maintenance or project-related work
Strong oral and written communication skills
Detail-oriented
Strong organizational and planning skills
Ability to manage multiple tasks in a fast-paced environment
Provides friendly, prompt, professional and accurate service and support to all members and associates
Maintains a dependable record of attendance and timeliness
Ability to learn the Credit Union’s products and services
Must be willing to follow best practices
Basic network and remote access connectivity (e.g., TCP/IP, DNS, LAN, WAN, VPN)
RingCentral Instant Issue Debit Card Printing
Azure Virtual Desktop
Windows operating systems
Microsoft M365 apps
ManageEngine apps (e.g., ServiceDesk+, Desktop Central, ADManager+, etc.)
Fortinet (e.g., FortiGate, FortiSwitch, FortiAP, FortiNAC, FortiClient, FortiAuthenticator, etc.)
Jack Henry & Associates (e.g., Symitar, Synergy, and ImageCenter)
Ability to move and/or lift 50 pounds
Ability to perform detailed work, reasoning, math, language, written and verbal communications, and multiple concurrent tasks

Benefits

Comp & perks

Must participate in rotating on-call phone coverage including Saturdays
Must complete approved technical development training courses
Must complete security awareness and required credit union training courses
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions