Members Choice Credit Union (Houston, TX)

General

• Perform member service duties across MCCU retail locations and call center locations
• Process financial transactions, account maintenance, loan processing, and member requests
• Resolve account issues and answer questions about Credit Union products and services
• Answer 40–80 inbound calls daily for eBranch Servicing and eBranch Solutions
• Assist with chat, email, online banking messages, and remote service requests
• Receive, inspect, and verify cash and negotiable instruments; accept loan payments
• Open new memberships, including IRA, business, fiduciary, POA, and online accounts
• Issue or order debit cards and counsel members on account and ownership options
• Maintain member account information, including fraud claims, loan maintenance, and decedent accounts
• Interview members for loan needs, process applications, pull credit, and review debt
• Cross-sell credit union products and services and meet established goals
• Balance at the end of each workday and assist with vault or cash dispenser duties
• Complete mandatory compliance testing and implement policies related to state and federal regulations, including BSA, SAR, and CTR reporting
• Participate in branch and all-staff meetings, training, online learning, and community relations activities
• Foster positive relationships with coworkers and members while demonstrating MCCU’s IMPACT culture
• Perform other related duties as assigned

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Member Service Specialist

IT Support

• Support and resolve technical-related support requests through email, remote access tools, internal tickets, phone calls, electronic messaging platforms, and in-person support
• Provision, deprovision, deploy, troubleshoot, configure, and patch end-user technology platforms, including desktops, laptops, mobile devices, thin-clients, and peripherals
• Deploy and support cloud and on-premises network infrastructure, including firewalls, routers, SSLVPN, switches, and wireless access points
• Support cloud telephony platforms
• Support Microsoft 365 cloud technology stacks, including Microsoft Office, Endpoint Manager, OneDrive, and Teams
• Assist with management of IT-owned asset inventory through reporting and barcoding
• Support testing and deployment of new applications and systems
• Train and guide staff in hardware and software usage
• Assist with disaster recovery efforts, including testing, training, and documentation
• Investigate complex problems, identify root causes, test and implement solutions, and document results
• Maintain current and accurate standard operating procedures
• Maintain confidentiality regarding information processed, stored, or accessed by end-users on the network
• Send company-wide notifications of IT-related maintenance when requested by management

Explore IT Support Desk Technician II at Members Choice Credit Union…. Review requirements and application details.

Open roles

Member Service Specialist

IT Support Desk Technician II