Member Service Specialist

Members Choice Credit Union (Houston, TX)

. Perform member service duties across MCCU retail locations and call center locations .

Posted 10/22/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional member service skills and effective communication while processing financial transactions and resolving account issues. Proficient in compliance testing and maintaining accurate member account information in a fast-paced environment.

Highest-signal resume keywords

Member Service SkillsFinancial Transaction ProcessingCompliance TestingEffective CommunicationTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial TransactionsLoan ProcessingAccount MaintenanceCash BalancingFraud Claims ManagementCredit ReviewCross-SellingMicrosoft OfficeBSA ReportingCTR Reporting

Soft Skills

Creative ThinkingDecision MakingAccountabilityInterpersonal SkillsFlexibility

Industry Keywords

Credit UnionMember AccountsIRA AccountsBusiness AccountsFiduciary AccountsPOA AccountsRemote Service RequestsCommunity RelationsCompliance PoliciesFinancial Services

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Perform member service duties across MCCU retail locations and call center locations
Process financial transactions, account maintenance, loan processing, and member requests
Resolve account issues and answer questions about Credit Union products and services
Answer 40–80 inbound calls daily for eBranch Servicing and eBranch Solutions
Assist with chat, email, online banking messages, and remote service requests
Receive, inspect, and verify cash and negotiable instruments; accept loan payments
Open new memberships, including IRA, business, fiduciary, POA, and online accounts
Issue or order debit cards and counsel members on account and ownership options
Maintain member account information, including fraud claims, loan maintenance, and decedent accounts
Interview members for loan needs, process applications, pull credit, and review debt
Cross-sell credit union products and services and meet established goals
Balance at the end of each workday and assist with vault or cash dispenser duties
Complete mandatory compliance testing and implement policies related to state and federal regulations, including BSA, SAR, and CTR reporting
Participate in branch and all-staff meetings, training, online learning, and community relations activities
Foster positive relationships with coworkers and members while demonstrating MCCU’s IMPACT culture
Perform other related duties as assigned

Requirements

What you’ll need

High school education or GED
Two or more years of work experience in member service, financial services, or a similar position preferred
Exceptional member service skills
Effective time management, accuracy, and mathematical skills, including cash balancing
Strong professional verbal and written communication skills
Creative thinking abilities
Ability to make decisions and use judgment within proper authority levels
Accountability for results
Knowledge of relevant software, including Microsoft Office products
Ability to stand for long periods, sit, walk, use hands, reach, stoop, kneel, crouch, or crawl
Close vision and ability to adjust focus
Physical mobility and ability to lift a minimum of 50 pounds
Flexibility to deal with changing work hours and locations

Benefits

Comp & perks

Training and online learning assignments
Participation in community relation activities and groups
Reasonable accommodations for individuals with disabilities
Flexibility to work changing hours and locations as needed