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Patient Access Representative II – Insurance Verification
Memorial Hermann Health System. Schedule patient appointments and enter required information accurately and timely .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, insurance verification, and compliance with medical necessity standards while effectively communicating with patients and healthcare staff. Proficient in managing patient accounts and providing mentorship to junior staff.
Highest-signal resume keywords
Patient SchedulingInsurance VerificationMedical Necessity ComplianceCustomer Service ExperienceProficient Typing Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Account ManagementPayment ArrangementsDocumentation AccuracyEligibility ScreeningPayment Posting
Soft Skills
Multi-taskingEffective CommunicationMentoring
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare CompliancePatient LiabilityInsurance BenefitsDemographic InformationQuality Standards
About the role
Key responsibilities & impact- Schedule patient appointments and enter required information accurately and timely
- Obtain demographic, insurance, and financial information from patients or guarantors
- Explain required forms and obtain necessary signatures
- Ensure medical necessity compliance
- Collect patient liability, establish payment arrangements, discuss payment options, and screen for eligibility
- Verify insurance eligibility and benefits and complete required notifications and authorizations
- Post payments and generate patient receipts
- Monitor, review, and resolve patient account issues
- Communicate with physicians, ancillary departments, nursing units, physician office staff, insurance companies, patients, and families
- Complete thorough and accurate documentation
- Adhere to Memorial Hermann policies, procedures, safety standards, budgetary specifications, and quality requirements
- Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED preferred
- Two (2) years of experience in a hospital or customer service setting
- Ability to multi-task
- Proficient typing/keyboarding skills
Benefits
Comp & perks- Mandatory/continuing education
- Skills competency support
- Professional growth and development opportunities
- Preceptor, mentor, and resource opportunities