Memorial Hermann Health System

Product Manager

• Own the design, features, operations, and outcomes of digital products supporting patient and staff experiences
• Develop product vision, strategy, feature roadmaps, and operational metrics
• Capture consumer and patient feedback to drive the product backlog
• Partner with information systems, consumer experience, marketing, clinical, care delivery, and service line teams
• Define digitally enabled consumer and patient experiences across multiple channels
• Develop features and capabilities across platforms based on research, best practices, and consumer/patient needs
• Discover, evaluate, and incubate internal and external partnerships, emerging technologies, and customer/patient services
• Define multi-year product portfolio strategy and present it to governance bodies, steering committees, and executives
• Develop operational KPIs tracking digital activity, platform leverage, and engagement
• Support the health system’s digital health strategy, vision, go-to-market plan, and execution roadmap
• Apply emerging digital trends and technologies across mobility, content management, and user experience
• Determine investment needs, projects, and priorities with matrixed partner teams
• Communicate strategic vision and change plans to internal and external stakeholders
• Plan, oversee, and ensure completion of approved projects through internal and external resources
• Adhere to patient, staff, and visitor safety standards, organizational policies, budgets, productivity, and quality requirements
• Pursue professional growth, continuing education, and skills competency
• Model compassionate, personalized, safe, and efficient service experiences
• Perform other duties as assigned

Senior Digital Product Manager – Ambulatory Virtual Health

Medical Billing and Coding

• Review and abstract inpatient medical records
• Identify and accurately assign diagnosis, procedure, and service codes for inpatient records
• Collect and include data elements required for federal or state reporting and billing
• Review documentation for pertinent diagnoses and procedures using ICD-10 coding conventions
• Ensure specificity of diagnoses and procedures and appropriate reimbursement
• Query physicians when documentation is inadequate, ambiguous, unclear, or coding assignments are not straightforward
• Keep current with coding and reimbursement reporting guidelines and escalate concerns to the manager
• Assign ICD-10 codes and DRGs to inpatient records
• Maintain 92% to 95% accuracy in ICD-10 and DRG assignment and meet productivity standards
• Minimize abstracting errors
• Follow AHIMA Standards of Ethical Coding and official coding guidelines
• Adhere to Memorial Hermann policies, procedures, safety standards, productivity, and quality requirements
• Meet mandatory education and skills competency requirements
• Support department goals and serve as a preceptor, mentor, and resource to less experienced staff
• Perform other duties as assigned

Senior Certified Inpatient Coding Specialist

Account Manager

• Collect third-party and private-pay receivables in a timely manner
• Review incoming correspondence and take appropriate action
• Respond promptly to inquiries
• Analyze accounts for errors, adjustments, and credits
• Issue corrected entries when necessary and update account information
• Document communications accurately and completely
• Serve as a mentor and resource for less experienced staff
• Ensure safe care for patients, staff, and visitors while adhering to Memorial Hermann policies, procedures, and standards
• Support department-based goals and organizational success
• Provide safe, caring, personalized, and efficient experiences to patients and colleagues
• Perform other duties as assigned

Patient Account Representative – Cash Posting

Human Resources

• Support HR and HRBP programs and projects across the region
• Provide administrative, project, and analytical support to HR Business Partners and HR leadership
• Coordinate HR programs and initiatives
• Prepare reports and presentations and analyze workforce data and employee trends
• Support audits and compliance activities
• Assist with employee engagement and retention efforts
• Support HR program delivery, including leadership development, large-scale change, performance management, employee engagement, and talent management
• Prepare training materials, set up training rooms, maintain training attendance, and manage communications
• Compile and generate HR data reports and conduct basic analysis or research
• Assist with planning, project management, and event management for HRBP projects and initiatives
• Deliver assigned local and regional employee programs
• Support regulatory audit processes and compliance documentation
• Schedule and track management orientations
• Respond to manager, employee, and stakeholder inquiries and direct them to appropriate HR resources
• Maintain, process, and report HR budgets and expenses; oversee departmental supply ordering
• Perform administrative duties including report preparation, meeting scheduling, calendar and agenda maintenance, and travel arrangements

Regional HR Coordinator – Onsite

Recruitment

• Collaborate with an interdisciplinary team in delivering patient care using the nursing process
• Provide professional nursing care, including nursing assessments, assistance with examinations and treatment, patient education, and medical-record maintenance
• Deliver safe and appropriate care according to nursing skills inventory and patient age and needs
• Coordinate nursing-care planning and make appropriate clinical decisions
• Collaborate with, direct, and delegate to the healthcare team
• Coordinate treatment plans and develop or implement discharge and transfer plans
• Participate in interdisciplinary evaluation, process improvement, and client-centered outcomes
• Address diverse patient needs throughout the continuum of care and optimize the patient experience
• Promote a safe, accountable, and resource-conscious environment
• Support department goals and contribute to organizational success
• Serve as a preceptor, mentor, and resource to less experienced staff
• Perform other duties within scope of practice and clinical competency

Med/Surg Tele RN, PRN

Therapist

• Assess patients and develop and initiate treatment plans based on evaluation results
• Perform complete, comprehensive patient evaluations and accurately interpret findings
• Complete written plans of care and develop goals and comprehensive programs
• Provide direct patient care and basic occupational therapy treatments
• Assess patients periodically, monitor progress, and modify goals, plans, or programs as indicated
• Motivate and instruct patients and caregivers
• Supervise COTAs and rehabilitation technicians regarding individual patient care
• Communicate with patients, caregivers, physicians, insurance companies, and professional colleagues
• Present relevant professional literature at meetings, grand rounds, conferences, and university settings as requested
• Document findings, progress, instructions, medical records, and other documentation accurately
• Serve as Clinical Instructor for OT or OTA interns when needed
• Ensure safe care and follow Memorial Hermann policies, procedures, and service standards
• Support department goals and serve as a preceptor, mentor, and resource to less experienced staff
• Perform other duties as assigned

Occupational Therapist, Saturday Program

Financial Planning and Analysis

• Support Investment Office staff responsible for Public Equities, Hedge Funds, and Fixed Income fund manager allocations
• Conduct quantitative and qualitative fund manager due diligence
• Underwrite investment strategies and fund managers
• Provide actionable insights and recommendations
• Produce investment committee materials
• Conduct investment fund manager due diligence
• Prepare ongoing internal reporting, including Investment Committee reporting
• Review and ensure compliance with the Investment Policy Statement
• Monitor investment performance and recommend manager selections
• Develop and manage the internal performance monitoring system
• Develop, implement, and evaluate asset allocation strategies to meet or exceed financial goals
• Partner with HR on Defined Contribution plan fund alternatives and manager selections
• Supervise Investment Analysts and Summer Interns
• Oversee account management and operational processes
• Evaluate Investment Consultant performance and advise on optimal Consultant structure
• Adhere to Memorial Hermann policies, procedures, standards, budgetary specifications, and safety requirements
• Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff

Associate, Investments

• Report to the Senior Director, Investments or Director, Investments
• Work closely with the investment office to manage MHHS investment portfolios
• Support workflow within Public Equities, Hedge Funds/Fixed Income, or Private Markets
• Conduct fund manager due diligence
• Monitor investment portfolios and maintain performance monitoring systems
• Make recommendations on manager sizing, portfolio construction, and asset allocation
• Partner with the Investment Consultant and other relevant investment office vendors
• Review and ensure compliance with the Investment Policy Statement
• Prepare ongoing internal reporting, including for the Investment Committee
• Seek education to meet skills competency
• Work with colleagues to support a high-performing and inclusive environment
• Ensure safe care for patients, staff, and visitors while adhering to Memorial Hermann policies, procedures, standards, budget, time management, supply management, productivity, and quality of service requirements
• Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff
• Create compassionate and personalized experiences for every member of the community
• Perform other duties as assigned

Senior Analyst, Investments

Credentialing Specialist

• Coordinate all activities associated with credentialing and re-credentialing of physicians and providers
• Ensure credentialing policies and procedures meet organizational, state regulatory, and external accreditation requirements
• Implement and monitor procedures related to credentialing, re-credentialing, and privileging of network providers
• Process provider applications and re-applications, including initial mailing, review, and database loading
• Lead training initiatives for less experienced specialists
• Participate in proctoring credentialing exams
• Conduct regular file audits
• Maintain the provider profiling system
• Communicate with providers by phone and mail regarding credentialing status
• Provide guidance or expertise to less experienced specialists
• Serve as a liaison during credentialing processes
• Assist in managing credentialing policies, procedures, and provider delegation maintenance
• Ensure compliance with Memorial Hermann policies, procedures, standards, budgetary specifications, time management, supply management, productivity, and quality of service
• Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff
• Model Memorial Hermann service standards and provide safe, caring, personalized, and efficient experiences
• Perform other duties as assigned

Senior Credentialing Specialist – Hybrid

Insurance

• Schedule patient appointments and enter required information accurately and timely
• Obtain demographic, insurance, and financial information from patients or guarantors
• Explain required forms and obtain necessary signatures
• Ensure medical necessity compliance
• Collect patient liability, establish payment arrangements, discuss payment options, and screen for eligibility
• Verify insurance eligibility and benefits and complete required notifications and authorizations
• Post payments and generate patient receipts
• Monitor, review, and resolve patient account issues
• Communicate with physicians, ancillary departments, nursing units, physician office staff, insurance companies, patients, and families
• Complete thorough and accurate documentation
• Adhere to Memorial Hermann policies, procedures, safety standards, budgetary specifications, and quality requirements
• Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff
• Perform other duties as assigned

Patient Access Representative II – Insurance Verification

General

• Transport patients and their belongings throughout the hospital campus
• Transport hospital equipment, laboratory specimens, and expired patient and medical charts to designated areas
• Interact with patients, family members, and staff to ensure patient safety and timely patient movement
• Transport discharged and transferred patients to designated areas
• Transport patients to and from clinics and departments for medical tests with required equipment and medical charts
• Adhere to Memorial Hermann policies, procedures, standards, budget, time management, supply management, productivity, and service quality requirements
• Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff
• Provide safe, compassionate, personalized, and efficient experiences to patients and colleagues
• Perform other duties as assigned

Patient Escort

• Perform patient care activities under the direct supervision of a licensed nurse
• Identify and respond to abnormal findings and escalate changes in patient condition to the nurse
• Provide assistance with activities of daily living, including elimination, hygiene, comfort, safety, nutrition, mobility, bathing, toileting, and progress activity
• Monitor vital signs and patients’ conditions visually
• Document patient information accurately and report unusual changes or findings
• Maintain a safe and clean working environment
• Follow safety rules, policies, procedures, and organizational safety programs
• Ensure safe care for patients, staff, and visitors while managing time, supplies, productivity, and service quality
• Obtain and prepare laboratory specimens within the scope of the role
• Support mandatory education, skills competency, department goals, and professional development
• Help orient new employees as appropriate
• Perform other duties as assigned

PRN PCT Dayshift

Patient Care

• Perform patient care activities, including identifying and responding to abnormal findings
• Escalate changes in the patient’s condition to the nurse
• Assist with activities of daily living, including elimination, hygiene, comfort, safety, nutrition, mobility, bathing, toileting, and progress activity
• Practice patient- and family-centered care
• Provide direct patient care under the supervision of a licensed nurse
• Monitor vital signs and patients’ conditions visually
• Document patient information accurately and report unusual changes or findings
• Maintain a safe and clean working environment
• Obtain and prepare laboratory specimens within the scope of the role
• Help orient new employees as appropriate
• Follow Memorial Hermann policies, procedures, safety rules, and service standards
• Perform other duties as assigned

Patient Care Tech, PRN, Dayshift

• Provide direct patient care for assigned patients under the supervision of a licensed nurse
• Identify and respond to abnormal findings and escalate changes in patient condition to the nurse
• Provide vital signs, visual monitoring, hygiene, toileting, mobility, nutrition, bathing, and other activities of daily living support
• Document patient information accurately and report unusual changes or findings
• Assist in maintaining a safe and clean working environment
• Follow safety rules, policies, procedures, and organizational safety programs
• Ensure safe care for patients, staff, and visitors while managing time, supplies, productivity, and service quality
• Obtain and prepare laboratory specimens within the scope of the role
• Help orient new employees as appropriate
• Perform other duties as assigned

PCT, PRN

• Collaborate with physicians and the healthcare team to deliver patient care using the nursing process
• Provide professional nursing care, including nursing assessments, assistance with exams and treatment, patient education, and medical-record maintenance
• Deliver safe and appropriate care according to nursing skills inventory and patient age and needs
• Coordinate nursing-care planning with an interdisciplinary team and administer appropriate clinical decisions
• Collaborate with, direct, and delegate to the healthcare team to achieve positive outcomes
• Coordinate treatment plans and develop or implement discharge and transfer plans
• Participate in interdisciplinary program evaluation, process improvement, and client-centered outcomes
• Consider diverse patient needs across the continuum of care and optimize the patient experience
• Ensure safe care for patients, staff, and visitors while adhering to Memorial Hermann policies and standards
• Support department goals and may serve as a preceptor, mentor, and resource to less experienced staff
• Perform other duties as assigned