Program Director – Business, Community & Physician Relations

Memorial Hermann Health System

. Serve as the primary liaison between the hospital and key external stakeholders .

Posted 10/12/2026full-timeSugar Land • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare business development, stakeholder engagement, and community relations, with a strong focus on occupational medicine services and employer-sponsored healthcare initiatives. Proven ability to cultivate strategic relationships and effectively communicate with diverse stakeholders, including executives, physicians, and community leaders.

Highest-signal resume keywords

Healthcare Business DevelopmentStakeholder EngagementOccupational Medicine ServicesRelationship ManagementCommunity Relations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentOccupational HealthHealthcare Delivery SystemsWorkers' Compensation ProgramsEmployer-Sponsored Healthcare InitiativesPhysician Engagement PracticesAnalytical SkillsProject Management

Soft Skills

Excellent Communication SkillsInterpersonal SkillsLeadership SkillsProblem-Solving SkillsCustomer Service Skills

Tools & Technologies

Microsoft Office ApplicationsCRM SystemsBusiness Analytics ToolsPresentation Software

Industry Keywords

Community EngagementEmployer RelationsHealthcare Policy EngagementStrategic GrowthMarket Trends

About the role

Key responsibilities & impact

Serve as the primary liaison between the hospital and key external stakeholders
Develop, cultivate, and maintain strategic relationships supporting hospital growth, market presence, physician alignment, and community engagement
Support employer relations and business development by identifying workforce health needs, cultivating client relationships, developing new business opportunities, and expanding occupational medicine and employer-focused healthcare services
Serve as a point of contact for employer clients, ensuring customer service, concern resolution, service recovery, and partnership expansion
Promote occupational medicine and workforce health services, including workers’ compensation, injury management, pre-employment physicals, drug and alcohol testing, DOT services, wellness programs, and immunizations
Coordinate physician engagement initiatives, provider onboarding, physician communications, medical staff meetings, recognition programs, executive engagement, and community outreach
Develop and execute community engagement, outreach, and stakeholder relations strategies
Build relationships with business leaders, chambers of commerce, economic development organizations, educational institutions, nonprofit partners, community influencers, and civic organizations
Represent the hospital and health system at business, civic, healthcare, educational, governmental, and community events
Maintain relationships with local, regional, state, and federal elected officials and support advocacy and healthcare policy engagement
Identify executive leadership participation opportunities on boards, committees, advisory councils, leadership programs, and community initiatives
Monitor market trends, competitive activity, employer healthcare needs, workforce developments, legislative issues, and community priorities
Collaborate with clinical, operational, physician, marketing, communications, human resources, and executive leadership teams
Work with Marketing and Communications to promote physicians, hospital services, occupational medicine programs, community partnerships, and organizational initiatives
Provide education, consultation, and guidance regarding healthcare services, workforce health programs, and organizational resources
Prepare and present reports, analysis, and recommendations related to business development, employer engagement, physician relations, community partnerships, advocacy, and strategic growth
Participate in committees, special projects, and cross-functional initiatives
Oversee assigned staff and resources where applicable, including performance management, development, prioritization, and operational oversight
Demonstrate commitment to Memorial Hermann’s mission, vision, values, and service standards
Support department goals, mandatory and continuing education, skills competency, professional growth, and development
Serve as preceptor, mentor, and resource to less experienced staff
Create compassionate, personalized, safe, and efficient experiences for patients and colleagues
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Healthcare Administration, Marketing, Communications, Public Relations, or a related field required
Five (5) years of progressively responsible experience in healthcare business development, physician relations, community relations, employer relations, occupational health, external affairs, sales, marketing, public relations, or a related field
Demonstrated experience developing and maintaining relationships with employers, physicians, healthcare leaders, business organizations, chambers of commerce, community partners, educational institutions, workforce development agencies, and government stakeholders
Knowledge of healthcare delivery systems, occupational medicine services, workers’ compensation programs, employer-sponsored healthcare initiatives, and physician engagement practices
Strong business development, networking, relationship management, and stakeholder engagement skills
Excellent verbal and written communication, presentation, facilitation, and interpersonal skills
Ability to effectively interact with executives, physicians, employers, elected officials, community leaders, and other key stakeholders
Strong leadership, organizational, analytical, problem-solving, and customer service skills
Proficiency in Microsoft Office applications, CRM systems, business analytics tools, and presentation software
Ability to manage multiple priorities, projects, and stakeholder relationships in a dynamic environment

Benefits

Comp & perks

Full-time employment
Mandatory/continuing education and skills competency support
Professional growth and development opportunities
Preceptor, mentor, and resource opportunities