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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing patient accounts, processing refunds, and ensuring compliance with government regulations. Proficient in Microsoft Office, particularly Excel, with strong mathematical skills and the ability to manage multiple tasks in a fast-paced environment.
Highest-signal resume keywords
Patient Account AnalysisRefund ProcessingMedicare/Medicaid KnowledgeMicrosoft Excel ProficiencyMulti-Tasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Account AnalysisRefund Processing10-Key SkillsMathematical SkillsCompliance Management
Soft Skills
Communication SkillsMentoringProblem-Solving
Tools & Technologies
Microsoft Office
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareInsurance CoordinationMedicareMedicaidManaged Care
About the role
Key responsibilities & impact- Analyze overpayments to patient accounts
- Research account payment history and determine appropriate refund or correction transactions
- Review patient account credit balances and make refund, adjustment, or correction entries
- Apply insurance rules and policies when calculating refund transactions
- Verify multiple patient accounts and determine whether refunds should be applied to other accounts
- Assist insurance companies with coordination of benefits to resolve account discrepancies
- Respond to patients, patient representatives, and insurance companies regarding refund status
- Prepare refund invoices for processing overpayments
- Maintain refund status records to ensure compliance with government regulations
- Meet productivity goals assigned by management
- Adhere to Memorial Hermann policies, procedures, safety standards, budgetary specifications, and quality-of-service expectations
- Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Two (2) years of hospital business office or medical related experience preferred
- Some knowledge of Medicare/Medicaid/Managed Care reimbursement procedures in a healthcare setting preferred but not required
- Proficient in Microsoft Office with emphasis on Excel
- 10-key and math skills
- Ability to multi-task in a fast-paced, high-volume environment
- Must meet mandatory/continuing education and skills competency requirements
Benefits
Comp & perks- Mandatory/continuing education
- Professional growth and development opportunities
- Preceptor, mentor, and resource opportunities
- Safe, caring, personalized and efficient work environment