Senior Digital Product Manager – Ambulatory Virtual Health

Memorial Hermann Health System

. Own the design, features, operations, and outcomes of digital products supporting patient and staff experiences .

Posted 10/2/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product strategy, development, and execution, with a strong focus on enhancing patient and staff experiences through innovative solutions. Proficient in leveraging data insights and human-centered design principles to drive product vision and operational success.

Highest-signal resume keywords

Digital Product DevelopmentHuman-Centered DesignCross-Functional Team LeadershipData-Driven Decision MakingCustomer Experience Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital StrategyProduct Roadmap DevelopmentOperational MetricsKPI TrackingEmerging Technologies EvaluationApplication Landscape UnderstandingStatistical AnalysisProject ManagementConsumer Feedback AnalysisDigital Channel Management

Soft Skills

Excellent CommunicationInterpersonal SkillsRelationship BuildingTime ManagementMotivational Leadership

Certifications & Qualifications

Bachelor's Degree in Business, Marketing, Engineering, Computer Science, or Related Field

Industry Keywords

Patient ExperienceConsumer ExperienceDigital Health StrategyMatrixed OrganizationClinical Processes

About the role

Key responsibilities & impact

Own the design, features, operations, and outcomes of digital products supporting patient and staff experiences
Develop product vision, strategy, feature roadmaps, and operational metrics
Capture consumer and patient feedback to drive the product backlog
Partner with information systems, consumer experience, marketing, clinical, care delivery, and service line teams
Define digitally enabled consumer and patient experiences across multiple channels
Develop features and capabilities across platforms based on research, best practices, and consumer/patient needs
Discover, evaluate, and incubate internal and external partnerships, emerging technologies, and customer/patient services
Define multi-year product portfolio strategy and present it to governance bodies, steering committees, and executives
Develop operational KPIs tracking digital activity, platform leverage, and engagement
Support the health system’s digital health strategy, vision, go-to-market plan, and execution roadmap
Apply emerging digital trends and technologies across mobility, content management, and user experience
Determine investment needs, projects, and priorities with matrixed partner teams
Communicate strategic vision and change plans to internal and external stakeholders
Plan, oversee, and ensure completion of approved projects through internal and external resources
Adhere to patient, staff, and visitor safety standards, organizational policies, budgets, productivity, and quality requirements
Pursue professional growth, continuing education, and skills competency
Model compassionate, personalized, safe, and efficient service experiences
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in business, marketing, engineering, computer science, or related field preferred
Three (3) years of experience in digital product or technology development
Five (5) or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders across complex contexts
Advanced experience translating business/clinical processes into intuitive digital consumer experiences
Strong understanding of human-centered design fundamentals and customer centricity
Strong understanding of digital channels, application landscapes, technology capabilities, and cross-channel experience management
Ability to deliver results through others in a highly matrixed organization and motivate a respectful, excellence- and integrity-focused team culture
Intellectual curiosity and ability to derive insights from data and identify solutions
Understanding of mathematical and statistical concepts for meaningful decision-making
Exceptional time management and attention to detail
Excellent written and verbal communication skills across multiple management levels
Strong customer service, interpersonal, and relationship-building skills

Benefits

Comp & perks

Employee-focused culture emphasizing care, recognition, and exceptional experiences
Mandatory/continuing education and skills competency support
Professional growth and development opportunities