People Operations Manager

Memphis Collision Repair

. Align people strategies with operational and departmental goals across collision repair centers, the Support Center, and 360ALIGN locations .

Posted 11/4/2026full-timeRemote • United StatesSeniorLead💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in aligning people strategies with operational goals, driving teammate engagement, and ensuring compliance with employment laws. Proficient in HRIS administration, employee relations, and organizational development within a multi-site environment.

Highest-signal resume keywords

HRIS AdministrationEmployee RelationsConflict ResolutionTeammate EngagementStrategic Partnerships

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HRIS SystemsData AnalysisPerformance ManagementOnboardingTraining Coordination

Soft Skills

Interpersonal CommunicationCoachingProblem-SolvingOrganizational SkillsAttention to Detail

Tools & Technologies

PaycomMicrosoft Office SuiteSharePoint

Certifications & Qualifications

SHRM-CPPHR

Industry Keywords

Collision RepairAutomotive IndustryWorkforce PlanningOrganizational DesignCompliance Tracking

About the role

Key responsibilities & impact

Align people strategies with operational and departmental goals across collision repair centers, the Support Center, and 360ALIGN locations
Advise leadership on workforce planning, organizational design, and teammate engagement
Use data, trends, site visits, and HR systems to identify opportunities in retention, performance, and culture
Drive teammate engagement and retention through communication, recognition, and company culture
Maintain visibility within assigned shops and provide field-level support
Support recruiting and onboarding for assigned locations
Identify training needs, coordinate learning opportunities, and support leadership development
Administer HRIS (Paycom), teammate lifecycle changes, onboarding, documentation, compliance tracking, and policy maintenance
Maintain accurate teammate data across systems and HRIS
Maintain SOPs, policy documentation, and SharePoint resources
Lead and resolve employee relations issues, investigations, conflict resolution, and corrective action
Coach leaders on documentation, communication, and performance management
Ensure compliance with federal, state, and local employment laws and internal policies
Administer and respond to unemployment claims and represent the company during hearings as needed
Prepare documentation and participate in audits, hearings, or investigations
Assist with benefits enrollment, leave administration, and related inquiries
Generate and interpret HR reports and dashboards for leadership decisions

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
Minimum of 7 years of progressive HR experience
Experience preferably in a multi-site or field-based environment
SHRM-CP or PHR certification preferred but not required
Proven success building strategic partnerships with operational leadership
Strong employee relations, conflict resolution, and coaching skills
Excellent interpersonal, communication, and analytical abilities
Ability to connect and build rapport with teammates at all levels
Strong organizational and problem-solving skills with attention to detail
Proficiency in HRIS systems, such as Paycom, and Microsoft Office Suite
Valid driver’s license and clean driving record
Ability to travel regularly to assigned locations as business needs require
Experience in the collision repair or automotive industry preferred

Benefits

Comp & perks

50-75% travel across assigned market
Benefits enrollment support
Leave administration support, including FMLA, ADA, and COBRA
Professional development and leadership development support
Travel to assigned locations as business needs require