Memphis Collision Repair

People Operations

• Align people strategies with operational and departmental goals across collision repair centers, the Support Center, and 360ALIGN locations
• Advise leadership on workforce planning, organizational design, and teammate engagement
• Use data, trends, site visits, and HR systems to identify opportunities in retention, performance, and culture
• Drive teammate engagement and retention through communication, recognition, and company culture
• Maintain visibility within assigned shops and provide field-level support
• Support recruiting and onboarding for assigned locations
• Identify training needs, coordinate learning opportunities, and support leadership development
• Administer HRIS (Paycom), teammate lifecycle changes, onboarding, documentation, compliance tracking, and policy maintenance
• Maintain accurate teammate data across systems and HRIS
• Maintain SOPs, policy documentation, and SharePoint resources
• Lead and resolve employee relations issues, investigations, conflict resolution, and corrective action
• Coach leaders on documentation, communication, and performance management
• Ensure compliance with federal, state, and local employment laws and internal policies
• Administer and respond to unemployment claims and represent the company during hearings as needed
• Prepare documentation and participate in audits, hearings, or investigations
• Assist with benefits enrollment, leave administration, and related inquiries
• Generate and interpret HR reports and dashboards for leadership decisions

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People Operations Manager