Customer Account Specialist

Menasha Corporation

. Independently own assigned customer portfolios and customer commitments .

Posted 11/9/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management, order fulfillment, and inventory management while ensuring data accuracy and compliance. Capable of independently managing customer portfolios and coordinating cross-functional activities to enhance customer satisfaction and operational effectiveness.

Highest-signal resume keywords

Customer Account ManagementOrder Fulfillment KnowledgeERP Systems ProficiencyInventory ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementData AccuracyProcess ComplianceRisk AnalysisIssue Resolution

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementPrioritizationIndependent Work

Tools & Technologies

Microsoft ExcelSharePointCustomer Management SystemsReporting ToolsBusiness Applications

Industry Keywords

Customer ServiceSupply ChainOperational ExecutionContinuous ImprovementCustomer Satisfaction

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Independently own assigned customer portfolios and customer commitments
Serve as the primary point of contact for customer requirements, inquiries, account activity, and service-related communications
Coordinate activities across customer and internal stakeholder groups
Make decisions regarding customer account execution, order management, and routine issue resolution
Process customer orders and maintain accurate customer, account, and system information
Coordinate customer commitments with Operations, Planning, Supply Chain, Sales, Finance, and other internal partners
Apply end-to-end order fulfillment knowledge to execute customer requirements
Monitor commitments and identify service, inventory, operational, and customer risks
Coordinate mitigation actions and independently resolve routine customer, operational, inventory, invoice, and order-related issues
Communicate order status, delivery updates, inventory concerns, and issue resolution activities
Support pricing requests, customer documentation, and account maintenance
Monitor inventory and support fulfillment and inventory management objectives
Maintain customer and order data accuracy, completeness, and integrity
Prepare and review reports and business information
Participate in continuous improvement initiatives to improve customer experience, service performance, and operational effectiveness
Work primarily in an office environment, with occasional time in production and/or warehouse settings
Position may be based at a Menasha Packaging site or customer location

Requirements

What you’ll need

High school diploma or equivalent required
2-5 years of customer service, customer account management, supply chain, order management, or related experience required
Strong customer relationship management and customer service skills
Knowledge of customer account management, order fulfillment, inventory management, and customer support processes
Ability to independently manage customer portfolios, customer commitments, priorities, and issue resolution activities
Strong attention to detail and commitment to data accuracy, data integrity, and process compliance
Ability to effectively utilize ERP systems, customer management systems, reporting tools, Microsoft Excel, SharePoint, and other business applications
Ability to independently prioritize work, make sound business decisions, and manage customer commitments in a fast-paced environment
Ability to understand and apply end-to-end business process knowledge to support customer requirements
Ability to analyze information, identify risks, and independently resolve routine customer and operational issues
Ability to balance customer requirements with operational capabilities while supporting business objectives
Ability to coordinate activities across Operations, Planning, Supply Chain, Finance, Sales, and other business functions
Strong organizational, prioritization, and time-management skills
Ability to manage multiple priorities in a fast-paced environment
Understanding of how customer commitments, inventory, service levels, and operational execution impact customer satisfaction and business performance
Ability to work independently while contributing effectively within a team environment
Prior display, graphic, packaging, manufacturing, or related industry experience preferred
Experience with ERP systems, customer management systems, Microsoft Excel, SharePoint, and other business applications preferred

Benefits

Comp & perks

Equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information
Opportunities to grow